Made Ready to Help Your Students
Training and resources for financial aid administrators to assist students and families. Register for a webinar to get started!
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Citizens Sessions™ is a free professional development series where we cover important resources, mindfulness training, and best practices on advising students and their families. Upcoming sessions include:
- Guide for New Financial Aid Professionals
- Building Resilience
- Lender Lists Best Practices
- Thriving in Change
- Personal Finance Series
Get all the facts
Dedicated service for schools
Our School Services Team (SST) provides financial aid administrators with superior service, from initial product setup through processing and disbursement. The SST will serve as the primary contact for school administrations that need assistance with loan certifications, disbursements and general inquiries.
Return Funds and Overpayments can be mailed to:
Citizens
Attn: Education Finance
One Citizens Way
Mailstop: JCA295
Johnston, RI 02919
School Services Team
Reach us by phone or email
Mon-Fri, 8:30 am – 5:00 pm ET
Financial education for your students & their family
Share articles from our Financial Education Center to get conversations started with your students.
Understanding the College Journey
Help your students understand their college path with financial resources and tools they’ll need for every step of the way.
5 Questions to Ask Financial Aid Advisors
Start with these questions to make the conversation between you and your students as helpful as possible.
FAFSA Facts for Your Students
Share this guide with your students to give them a better understanding of what the FAFSA is and how to start covering the cost of college.
How To Find Scholarships
Are your students looking for scholarships for undergrad and graduate school? (Of course!) We have helpful tips for finding the right scholarship.
Congratulations to Alexis, the 2024 Citizens Scholarship grand prize winner!
"Winning the Citizens grand prize scholarship has helped me tremendously. It’s also reminded me to be grateful and patient - you never know what good is waiting for you!" - Alexis Amos. Check out our scholarship opportunities for parents and students. No purchase necessary.*
Citizens Student Loans™
Meet the Citizens team
Ann Lague
Vice President, Student Lending Sales and Sales Operations
Jeff Bentley
Vice President, Director of College Bound Citizens
Crystal DeLong
Vice President, National Sales Manager
© Citizens Financial Group, Inc. All rights reserved. Citizens is a brand name of Citizens Bank, N.A. Member FDIC
* No purchase necessary. Void where prohibited. The Citizens Scholarship Sweepstakes is open to legal residents of the 50 United States, D.C., and U.S. Territories, who are 16 years of age or older, are students, or prospective students, or parents or legal guardians of students intending to enroll or enrolled at least half-time in an accredited undergraduate/graduate post-secondary institution. To be eligible for a chance to win the Citizens Building the Workforce of the Future Scholarship entrants must be from an underrepresented or a low-income community as described in the Official Rules. Sweepstakes begins at 12:00 AM ET on 7/1/24 and ends at 11:59 PM ET on 3/31/25. Sponsored by Citizens. See Official Rules for details.