CFG's Commitment to Diversity

Citizens Financial Group is guided by a longstanding belief that strong communities and strong companies go hand-in-hand. We are committed to being a good corporate citizen, not only to our more than 24,500 colleagues but also for the thousands of diverse communities where we live and work. We believe our success as a corporation is guided in Our Credo - a commitment to customers, colleagues and community - which is embedded in our culture and embraced by our colleagues. Our actions are directed by the belief that a business cannot stay successful without maintaining positive relationships in the communities we serve.

Here are just a few ways in which Citizens Financial Group displays its commitment to diversity and inclusion among its colleagues, customers and community:

Commitment to Community
Multi-Lingual Services
Financial Literacy
Supplier Diversity
Awards and Recognition
Diversity Recruiting

Commitment to Community
Being a strong community partner enables us to help our neighbors achieve their own goals. Thousands of non-profit agencies and organizations across New England, the Mid-Atlantic and the Midwest have benefited from our support. Here are some of the diverse organizations we partner with and support:

New England:

• The Partnership Inc. (MA)
• Latino Business Expo (RI)
• Center for Hispanic Policy and Advocacy (RI)
• Rhode Island Acorn (RI)
• Urban League of RI (RI)
• Rhode Island Black Fest (RI)
• Providence Black Rep. (RI)
• Dr. Martin Luther King, Jr. Community Center (RI)
• Black Storytellers (RI)
• Quisqueya in Action, Inc. (RI)
• Cape Verdean Committee (RI)
• Latinos Unidos de New Hampshire (NH)
• Ujima Collective (NH)
• Annual Latino Leadership Awards (NH)
• Southern NH Outreach for Black Unity (NH)
• Greater Manchester Black Scholarship Foundation (NH)
• Progreso Latino (RI)
• Organization for a New Equality (MA)
• Officina Hispana (MA)
• Black Heritage Society (RI)
• Greater Hartford Urban League (CT)
• Jewish Vocational Services (MA)
• Latino Dollars for Scholars Foundation (RI)
• Dr. Martin Luther King, Jr. Scholarship Fund (CT)
• Asian Task Force Against Violence (MA)
• The Sudanese Education Fund (MA)
• Chinese Progressive Action (MA)
• The National Center for Afro-American Artists (MA)
• Asian American Civic Association (MA)
• Immigrant and Refugee Coalition (MA)
• Chinese Culture Connection (MA)
• Russian Community Association (MA)
• Cape Verdean Community Unido (MA)
• Brazilian Immigrant Center (MA)
• Haitian American Public Health Initiatives (MA)

Mid-Atlantic:

• United Jewish Federation (PA)
• Cambodian Association of Greater Philadelphia (PA)
• Hispanics Unidos de Buffalo (NY)
• Indo-Chinese American Council (PA)
• Hindu cultural society (NY)
• Intercultural Family Services (PA)
• Congreso de Latinos Unidos (PA)
• Olivencia center (NY)
• Concilio (PA)
• Capital District Caribbean American African Alliance, Inc. (NY)
• NAACP Albany (NY)
• HACE (PA)
• Hispanics United (NY)
• Black Capital Network (NY)
• Universal Community Homes (PA)
• NAACP (PA)
• Every Women Opportunity Center (NY)
• MLK Center for Nonviolence (PA)
• African-American Chamber of Commerce (PA)
• Vive La Casa (NY)
• La Esperanza, Inc. (DE)
• Ibero-American Development Corporation (NY)
• Hispanic Chamber of Commerce (PA)
• Art Sanctuary (PA)
• Los Tainos Senior Citizens Center (NY)
• Spanish Speaking Council of Reading and Berks County (PA)
• Nosotros radio (NY)
• Martin Luther King, Jr. Magnet school (NY)
• Taller Puertorriqueno (PA)
• Odunde Festival (PA)
• Centro Civico (NY)
• Latin American Economic Development Assoc. Inc. (PA)
• Urban League of Philadelphia (PA)
• Minority Technical Assistance Program (NY)
• United Jewish Federation (NY)
• HIAS and Council (PA)
• Bosnian Radio (NY)
• Underground Railroad Project (NY)
• Nationalities Service Center (PA)
• Tri-City India Association (NY)

Midwest:

• Detroit Branch NAACP (MI)
• New Detroit - The Coalition (MI)
• Detroit Urban League (MI)
• Hispanic Chamber of Commerce (MI)
• The International Institute of Metropolitan Detroit (MI)
• National Conference for Community and Justice (NCCJ) (MI)
• United Jewish Federation (MI)
• Jewish Vocational Services (MI)
• National Museum of Mexican Art (IL)
• Black Ensemble Theater (IL)
• Polish American Association (IL)
• Spanish Coalition for Jobs (IL)
• Latinos United (IL)
• Centro de Informacion (IL)
• Centro Romero (IL)
• Chicago ACORN (IL)
• Chinese American Civic Council (IL)
• DuPage NAACP (IL)
• Federacion de Clubes Unidos Zacatecanos en Illinois (IL)
• Latino Council On the Media (IL)
• Mujeres Latinas en Accion (IL)
• Puerto Rican Arts Alliance (IL)
• Latino Resource Center (IL)
• Spanish Coalition for Housing (IL)
• NAACP Chicago Westside Branch (IL)
• United Negro College Fund (IL)
• Villa Guadalupe Senior Services (IL)
• El Valor (IL)
• Instituto del Progreso Latino (IL)
• Korean American Community Services (IL)
• Latino Cultural Center of Chicago (IL)
• Urban League of Greater Cleveland (OH)
• Northern Ohio Minority Business Council (OH)
• Hispanic Business Association (OH)
• Spanish American Committee (OH)
• United Black Fund of Greater Cleveland (OH)
• Black MBA Association (OH)
• Karamu House (OH)
• Urban Financial Coalition (OH)
• NAACP Cleveland (OH)
• NAACP Toledo(OH)
• Urban League of Greater Cleveland (OH)
• Urban League Columbus (OH)
• Greater Toledo Urban League (OH)
• Urban League Lorain County (OH)
• Urban League Akron (OH)
• Youngstown Area Urban League (OH)
• United Negro College Fund (OH)
• Columbus Urban League (OH)
• Consortium of African-American Organizations (OH)
• The Diversity Center (OH)
• Akron NAACP (OH)
• WSEM El Barrio (OH)
• International Institute of Akron (OH)
• Organizacion Civica y Cultural Hispana (OH)
• The President’s Council (OH)

In addition to these partnerships, Citizens Bank and Charter One have established several other alliances and programs that serve diverse segments of the population. The following are just a few examples:

• National Urban League
  In 2006, The Citizens Charitable Foundation made a $300,000 donation to the National Urban League to help victims of Hurricane Katrina. The donation helped fund job training, placement and counseling services for displaced victims in many of the major cities where Citizens operates including Boston, Providence, R.I., Philadelphia, Pittsburgh and Chicago. Citizens' donation to the National Urban League came in response to the devastating hurricane that hit the Gulf Coast in August, 2005. Citizens Financial Group colleagues took the funding set aside to celebrate the company's annual Employee Appreciation Week and earmarked the money for relief efforts. Citizens' annual Colleague Appreciation Week is an event that recognizes and honors the hard work and dedication of the company's 26,000 colleagues.

• U.S. Hispanic Chamber of Commerce Conference
  The U.S. Hispanic Chamber of Commerce hosted its annual conference in Philadelphia in September, 2006. The convention serves as the country's premier business and networking event for Hispanic entrepreneurs and business leaders from all sectors of the economy. It also brings together large corporations, national organizations and government agencies that want to partner with the fastest growing segment of the nation's marketplace. Citizens supported the convention with a $10,000 grant, helping to underwrite “Bizfest,” a program for high school entrepreneurs. The program cultivates the next generation of Hispanic business leaders through hands-on training, mentoring with successful role models and the development of lifelong learning and strategic thinking skills.

• Chinese American Service League and Charter One
  Charter One has partnered with the Chinese American Service League to offer housing services and financial literacy assistance to Chicago's Chinese American community. In 2006, Charter One and the Chinese American Service League held a grand opening for CASL's new Housing Center, an initiative designed to educate and assist the Chinese American community with housing and financial literacy needs. The Charter One Charitable Foundation is the lead corporate sponsor of the CASL Housing Center. The CASL Housing Center program offers bilingual seminars, workshops and individual counseling on financial literacy and housing. The center will have a collection of information on a variety of housing and financial literary topics in both English and Chinese.

• Technical Assistance Center for Emerging Contractors Program
  Citizens Bank has joined a consortium of nine banks in greater Philadelphia to make financing available to minority contractors. Through the African American Chamber of Commerce of Philadelphia's Emerging Contractors Program, Citizens has provided technical assistance and resources to ensure that minority contractors get the access to the financing they need to sustain and grow their companies. Citizens Bank has far surpassed the other banks in the number of contractors assisted and actual loans closed through this program.

• Rosa Parks bus seat
  Citizens Bank and the Capital District Transit Authority in Albany, N.Y., unveiled a special memorial seat in honor of Rosa Parks, the unassuming seamstress from Montgomery, Alabama whose refusal to relinquish her seat to a white man aboard a public bus stirred a nation's consciousness and touched off the cataclysmic civil rights movement of the 1950s and 1960s. The memorial seat, located in the first row, behind the bus driver of a CDTA bus in the Capital Region, was reupholstered in a red material to stand out from the others on the bus. Attached to the wall near the seat an inscription reads: "In memory of Rosa Parks, provided by Citizens Bank."

• African American Family Day
  Citizens Bank is proud to have been the 2005 presenting sponsor of the African American Family Day at the Empire State Plaza in Albany, N.Y. More than 20,000 people attended the day-long event, which featured four stages of music for all ages. The event is dedicated to embodying the Five Community Principles: family, love, peace, respect and unity. It is a special day to celebrate African American culture and its rich traditions through music, art, friends, neighbors and clergy.

• Underground Railroad Project
  The Citizens Charitable Foundation awarded a $5,000 grant to the Underground Railroad Project of Albany, N.Y. to support the restoration of the Stephen and Harriet Myers residence - Stephen and Harriet published and edited the newspaper entitled the Northern Star and Freemen's Advocate newspaper in the 1840s (and Stephen is referred to as the Superintendent of the Underground Railroad in the 1850s). There is only one location in the Capital Region where they resided that has not been destroyed over the years: 194 Livingston Avenue in Albany. The Myers site was named to the National Park Service's National Network to Freedom giving the site national visibility among Underground Railroad sites around the country.

• Chicago Urban League and Charter One
  Charter One has partnered with the Chicago Urban League to launch a $300,000, three-year commitment to provide education and training programs for first time home buyers as part of Bank's Neighborhood Housing Initiative. The program is managed by the Chicago Urban League and its affiliate, the Chicago Urban League Development Corporation (CULDC).

• Spanish Coalition for Jobs Customer Service & Sales Program
  Charter One in Chicago has partnered with the Spanish Coalition for Jobs to implement the "Customer Service & Sales Program," a new professional job development training curriculum that will focus on providing exceptionally-trained bilingual candidates, particularly individuals from underserved backgrounds, for the service and sales industries.

• Homes for Englewood Development
  Charter One in Chicago has partnered with the Rebirth of Englewood Community Development Corporation to help launch the Homes for Englewood Development, an affordable housing development to build 550 homes in Chicago's Englewood Community, which is led by Congressman Bobby L. Rush of the First Congressional District of Illinois.

• Illinois Tax Counseling Project
  Charter One in Chicago has partnered with the Center for Economic Progress to help support Illinois' Tax Counseling Project, a free tax preparation service available in 35 mainly lower-income and minority communities, to assist families and individuals in filing their tax returns and claim valuable tax credits.

• Hispanic Heritage Month
  As part of Charter One, Illinois' celebration and recognition of national Hispanic Heritage Month, Charter One participated in the Latino Cultural Center of Chicago's annual Vive La Hispanidad celebration.
  
  Charter One in Illinois sponsored the Latino Council On the Media's conference and awards luncheon and a Charter One representative served as the organization's emcee and program director for the community educational workshops.

• Asian Pacific American Heritage Month
  As part of Charter One, Illinois' celebration and recognition of national Asian Pacific American Heritage Month, Charter One participated in the Chinese American Service League's annual celebration and awards dinner.

• Leadership in the New Century (LINC)
  Charter One is proud to support Michigan Roundtable for Diversity and Inclusion's Leadership in the New Century (LINC) program. LINC focuses on diversity education programs for K-12 systems empowering school and youth leaders with knowledge and skills for building communities that are safe, respectful and inclusive for everyone. Sandra Pierce, state president & CEO, Charter One, Michigan, serves on the board of Michigan Roundtable for Diversity and Inclusion.

• New Detroit’s Leadership Summit on Race
  In 2006, New Detroit held its first Leadership Summit on Race that brought together 300 area leaders to improve race relations in the region through concrete actions. A steering committee comprised of 24 leaders from business, labor, government, religion, and community organizations helped plan the program. Sandra Pierce, state president & CEO, Charter One, Michigan served on the business steering committee.
  
  The two days of presentations, dialogue, analysis and brainstorming led to the identification of 11 post-summit projects. Charter One actively participated in the summit and is continuing work through several colleagues volunteering on follow-up subcommittees.

Martin Luther King, Jr. Day commitments

• The Civil Rights Roundtable's Annual MLK Jr. Celebration
  The Citizens Charitable Foundation underwrites a Civil Rights Roundtable celebration of Dr. Martin Luther King, Jr. by education membership on key civil rights issues likely to come before the General Assembly or the public in the upcoming year. The legacy of Dr. King is honored through this yearly policy forum.

• Ministers' Alliance of RI Annual Martin Luther King Jr. Scholarship Breakfast

• Neighborworks Blackstone River Valley Annual MLK Jr. Day Celebration
  Citizens Charitable Foundation gave a grant for a day-long experience of community learning and celebration focused on the teaching of Martin Luther King, Jr. The workshops focused on nonviolence, diversity and cultural awareness.

• RI Black Storytellers Celebration for Black History Month
  Citizens Bank, Rhode Island sponsored the Funda Festival being held in schools throughout the state of Rhode Island and nearby Massachusetts providing educational and cultural experiences. Public events include family storytelling concerts, storytelling workshops for all ages, a Spoken Word event and a night of storytelling for adults. It is a rich cultural arts experience for the Rhode Island community

• Museum of Fine Arts in Boston
  Each year, the Citizens Charitable Foundation partners with the Museum of Fine Arts to offer the Citizens Bank Foundation Martin Luther King Jr. Day Open House. In 2007, the theme of the day was titled Beyond the Dream: The civil rights movement's impact on art, access, identity, and creative voice with special performances and exhibits as well as guided tours offered to art lovers of all ages free of charge.

• Seacoast Repertory Theater
  Citizens Charitable Foundation is the underwriter of the Set the House of Fire Gospel Concert celebrating Martin Luther King, Jr. Day at the Seacoast Repertory Theater in Portsmouth, NH.

• Greater Burlington MultiCultural Center
  Citizens Bank is a major sponsor of the Greater Burlington MultiCultural Center’s annual Dr. Martin Luther King program.

• The Diversity Center
  Charter One in Ohio and The Diversity Center present the Youth Leadership Luncheon each year in honor of the Rev. Dr. Martin Luther King, Jr. The Charter One/The Diversity Center Diversity Champion Award is designed to honor the Rev. Dr. Martin Luther King Jr.'s legacy of community service by awarding students who show exemplary leadership in the field of diversity and their commitment to community service. Winning students receive a U.S. Savings Bond from Charter One.

• Black Ensemble Theater
  Charter One in Illinois and the Black Ensemble Theater present Plays with a Purpose. This is a program designed to expose inner-city children to the miracle of the theater. The Children perform four musical productions written to teach positive life lessons and values. The plays teach children how to focus, concentrate, listen and remember. These are all basic cognitive skills needed for learning. To kick off the program, free tickets are offered to Chicago Public School students to commemorate the Martin Luther King, Jr. holiday.

• Greater Philadelphia Martin Luther King, Jr. Day of Service
  Since joining the Philadelphia marketplace at the end of 2001, Citizens Bank of Pennsylvania has invested more than $250,000 in the city's Martin Luther King, Jr. festivities. Annually, Citizens Bank volunteers participate in the Greater Philadelphia Martin Luther King, Jr. Day of Service, the nation's largest MLK Day service event. After the passing of civil rights activist C. Delores Tucker in 2005, Citizens Bank took a leadership role in sustaining a 24-year Philadelphia tradition - the Philadelphia Martin Luther King, Jr. Association of Nonviolence, Inc.'s Annual Martin Luther King, Jr. Day Luncheon.

• The MLK Expressions of Freedom writing contest
  In an effort to encourage students to reflect upon the teachings and philosophies of legendary civil rights leader Dr. Martin Luther King, Jr., Citizens and Charter One introduced the "Expressions of Freedom" writing contest. It is open to all schoolchildren in grades three through 12. Students are asked to write 100-word essays to describe how they embrace the dream of Dr. King in which all people "live in a nation where they will not be judged by the color of their skin but by the content of their character." Each winner receives a $100 U.S. Savings Bond plus has his or her essays printed in their local newspapers during the last week in February in conjunction with Black History Month.

• Greater Burlington MultiCultural Center’s Dr. Martin Luther King, Jr. Day
  Citizens Bank in Vermont is a major sponsor of the Greater Burlington, Vermont MultiCultural Center's annual Dr. Martin Luther King, Jr. program held in Burlington city hall. Along with projects coordinated by VISTA/Americorps, the celebration also includes a keynote speech by a well known civil rights activist.

Citizens Multi-Lingual Services
At Citizens Financial Group, we pride ourselves on the cultural diversity of our workforce. Many of our colleagues speak languages other than English and have volunteered to offer translation assistance. Just call our main customer service number at 1-800-922-9999 and ask for help. Our employees speak more than 75 languages, including everything from Albanian to Yoruba.

Our employees speak more than 75 languages, including:

Banking in Spanish

• Charter One and Citizens Bank in 2006 launched the inaugural debut of the Spanish version Web site portal to provide the rapidly growing Latino / Hispanic population with an innovative tool to learn about CFG's services as well as to provide current customers with a convenient way to access their accounts in their native language.

• CFG offers a Spanish language option on its ATMs. All of CFG's more than 3,300 ATMs enable customers to do their banking in either Spanish or English.

• Another tool for Spanish-speaking customers is CFG's Voice Response Unit “VRU” program. CFG's Spanish-speaking customers may access their account balances, transaction history, fund transfers and more in Spanish by dialing toll free 888-398-7900. Customers can utilize automated functions or speak directly to a Spanish-speaking PhoneBank agent during business hours.

Financial Literacy for diverse communities

• Charter One has partnered with the Tax Assistance Program to help support the organization's signature Tax Preparation Program, a free tax preparation service available in 21 mainly lower-income and minority communities, to assist families and individuals in filing their tax returns and claim valuable tax credits, as well as to provide basic financial literacy education in the effort of helping individuals foster a notion of savings by encouraging the direct deposit of their tax return.

• In partnership with the Mexican Consulate General in Chicago, Charter One has established a pilot program to provide financial literacy training and education at the Consulate while individuals wait for their appointments or their documents to be processed. As part of the Bank's Multicutural Outreach efforts, the Matricula Consular, issued by the Mexican Government through the Consulate General in Chicago, has been accepted as an official form of identification, which has helped hundreds, if not thousands, of unbanked individuals open a savings or checking account at Charter One.

• In partnership with the Federal Deposit Insurance Corporation, Charter One has joined the Illinois Alliance for Economic Inclusion, a working group of banks, credit unions, federal bank regulators, government agencies, community-based organizations, researchers and community development corporations, that provide advice and recommendations on important initiatives focused on expanding access to banking services for underserved populations. Lawrence K. Fish, Citizens Financial Group's Chairman, was appointed in 2006 to serve on the Federal Deposit Insurance Corporation's national Advisory Committee on Economic Inclusion.

• Charter One, in partnership with the Cuyahoga Earned Income Tax Credit Coalition and Cuyahoga County, hosts Super Refund Saturday. Charter One, Ohio volunteers prepare and file taxes for tax payers with an income of less than $11,750 per year or a family income of $37,263 per year at no charge. Volunteers are also on hand to address questions and provide information on saving and investing, home buying, and reducing debt.

• CFG also partners with the International Institute of Boston to sponsor the Savings for Success program which helps refugee families save for the future. The program offers financial education classes and a match of $2 for every $1 deposited into a Citizens Bank individual development account. A family can save up to $4,000 and individuals can save up to $2,000 per year. IIB's Savings for Success program stimulates participants' savings rates and builds their assets through economic literacy training and a matching funds incentive. This program assists participants to build their personal economic assets while learning long-term financial planning. Continuing activities include: program enrollment, account management, individual counseling, financial literacy workshops and counseling to support an asset purchase. Financial literacy workshops cover topics such as goal setting, budgeting, banking services, credit, taxes, consumer protection, insurance, investing, and retirement.

• In Philadelphia, Money Smart, the FDIC financial literacy program, is offered in Russian by Citizens Bank of Pennsylvania colleagues.

• Citizens Community Bridge in partnership with the Jewish Federation of Greater Philadelphia, has a commitment to provide financial literacy training to hundreds of low-to-moderate income individuals at various Jewish Community Centers throughout the city where the Money Smart curriculum is taught by Citizens Bank of Pennsylvania bankers.

• Charter One in Illinois has adopted the All My Money financial literacy training program, developed by the University of Illinois, for teaching money management and consumer skills to limited resource audiences. The program is available both in English and Spanish.

• CCO Mortgage  (CFG's mortgage banking subsidiary) introduced a new innovative product in 2005 for low/moderate-income homebuyers in traditionally under-served areas. It also expanded efforts to serve immigrants, and is working closely with the state housing finance authorities. For example, it now has a strong partnership with the Chicago Urban League on housing and financial literacy.

CCO Mortgage also offers:

• Diverse Community lending team to assist first-time home buyers
• Destination Home mortgage product
• Credit Counselors to assist those not mortgage-ready today

Supplier Diversity Program
Suppliers are critical to the success of our company. Citizens Financial Group has launched a Supplier Diversity program that promotes an inclusive business environment and sustains economic growth by making minority-and women-owned enterprises a part of our culture. Citizens Financial Group may direct projects through an automated bidding event or use the traditional paper-based negotiated purchasing method. Business is awarded on a best value basis -- quality, delivery and price -- to qualified suppliers. For more information, please visit our Supplier Diversity page.

Awards and Recognition
Citizens and Charter One have received numerous diversity-related awards for our commitment to the communities where we operate, listed below are just a few:

2009 Prized Partner Award - Illinois
Charter One was recognized as a Prized Partner of the Greater Chicago Food Depository for the bank's support of the Food Depository's Food Rescue program. The Greater Chicago Food Depository was Charter One's "Making Music Matter" community partner during the Summer 2009 concert season at the Charter One Pavilion at Northerly Island.

2009 Books are Wings Award - Rhode Island
Citizens Bank received the Books are Wings Award. Located in East Providence, this nonprofit promotes reading, literacy and libraries to children in families of limited means.

2009 Stark County Association of Realtors Fair Housing Award - Ohio
The Stark County Association of Realtors presented Charter One with its 2009 Fair Housing Award. Charter One received the lending institution award for its commitment to working with the community and real estate industry in the interest of fair housing.

2009 Miguel Medal - Rhode Island
Citizens Bank was recognized by The San Miguel School for its long-standing support as  influential mentors, volunteers and committee members of the school. Citizens is the first corporation to be honored with the Miguel Medal.

2009 Corporate Champion Award - Massachusetts
Citizens Bank was honored by Roxbury Comprehensive Community Health Center for its longtime support of the organization.

2009 Business in the Arts Award - New Hampshire
The New Hampshire Committee for the Arts recognized Citizens for its financial and board service support to arts organizations throughout the state.

2009 Dollar Energy Award - Pennsylvania
Citizens Bank received an award from the Dollar Energy Fund for its support of the 2009 Warmathon, a two-day radiothon to raise money to provide energy assistance to those in need in western Pennsylvania.

2009 Recognition Award - Rhode Island
Citizens Bank received a Recognition Award from Accessible Rhode Island, an organization that fights to make the state’s facilities more accessible to people with disabilities.

2009 Community Partner Award - Connecticut
The Middlesex YMCA presented Citizens with its Community Partner Award for its support of the YMCA’s community programs.

2009 Harvest for Hunger Platinum Award - Ohio
Charter One was honored for the outstanding contribution its colleagues and customers made to help the hungry in northeast Ohio. The Harvest for Hunger food and funds drive provides food to hunger centers in 21 northeast Ohio counties.

2009 John H. Chafee Rivers Day Award - Rhode Island
Citizens Bank was awarded the John H. Chafee Rivers Day Award from the Blackstone Valley Tourism Council for supporting the Blackstone River and local environment for many years. The Council works to improve the Blackstone River Valley’s environment, quality of life, recreational uses, and the region’s historical heritage.

2009 Community Award - Massachusetts
Citizens Bank was recognized by Emmaus, a nonprofit group in Haverhill that provides housing and services to homeless adults and families, for Citizens’ outstanding contribution to the establishment of Evergreen Place, an affordable housing project.

2009 Silver Dollar Award - New Hampshire
Citizens Bank was awarded the Silver Dollar Award by Girls Incorporated of New Hampshire for its financial and volunteer support including the Champions in Action® program.

2009 Voice for the Voiceless Award - Rhode Island
Citizens Bank’s Champions in Action® program was awarded the Sister Carol McGovern Voice for the Voiceless Award from the Fund for Community Progress organization. The Fund recognized Citizens as an outstanding community leader.

2009 & 2008 Gold Level Leadership Circle Award - Pennsylvania
Citizens Bank was awarded this highest honor for its combined contributions of financial, volunteer and in-kind support to help advance the mission of Junior Achievement throughout western Pennsylvania.

2009 & 2008 Governor’s Prevention Partnership Award - Connecticut
The Governor’s Prevention Partnership honored Citizens and RBS Card Services for their outstanding commitment to mentoring in recognition of their long-standing partnership with the Middlesex Chamber of Commerce.

2009 & 2008 Corporate Partnership Award - Rhode Island
Citizens Bank was awarded the Corporate Partnership Award by the Year Up program in Providence. Year Up is a one year program that provides young adults with the skills, experience and support that will inspire them to reach their full potential.

2008 Community Partner Award - Connecticut
The Coastal Fairfield County Habitat for Humanity presented RBS Card Services with its Community Partner Award.

2008 Keeper of Hope - Michigan
Lighthouse of Oakland County awarded Charter One with the Keeper of Hope Award.  Charter One was recognized for its leadership and participation in several community initiatives throughout metropolitan Detroit.

2008 Community Partner Appreciation Award - Illinois
Charter One was honored by the Skinner Classical School for its continuous support of multicultural education programs.

2008 Community Partner Award - Connecticut
The Jewish Family Services Agency presented Citizens with its Community Partner Award.

2008 Partners for Youth Award - Vermont
Citizens Bank was recognized at the YMCA of Burlington’s annual gala for supporting its Partners in Youth program, designed to empower young people to reach their full potential.

2008 Pillars of the Community Award - Pennsylvania
Citizens Bank received the Pillars of the Community Award in recognition of its outstanding work with community revitalization and affordable housing. The award was presented by the Federal Home Loan Bank of Pittsburgh for Citizens' leadership and community commitment in Pennsylvania and Delaware.

2008 Community Support Award - Connecticut
VISTA of Connecticut recognized Citizens with its Community Support Award.

2008 Outstanding Partner of the Year - Illinois
Charter One was honored as Outstanding Partner of the Year by the Eighteenth Street Development Corporation for its strategic partnership in fostering community development. For more than 30 years, the ESDC has served the Pilsen community on the Lower West Side of Chicago by providing services for housing, commercial and industrial development, as well as historic preservation.

2008 New Haven $AVE$ Award - Connecticut
Empower New Haven awarded Citizens with the New Haven $AVE$ Award.

Diversity

2009 NAACP Community Award - Ohio
Charter One received this award from the Akron NAACP for "unselfish contribution to our cause."

2009 Supportive Award - Rhode Island
Citizens Bank was awarded the Supportive Award from the International Institute of Rhode Island. The International Institute provides high quality education, legal, and social services to immigrant and refugees throughout Rhode Island.

2009 Black Professionals Association - Ohio
The Black Professionals Association award recognized Charter One’s support of its Lifetime Achievement event.

2008 NAACP Power Beyond Measure Award - Illinois
Charter One was honored by the NAACP for leadership in service and investment in support of improving the educational, social and economic status of minority groups.

2008 Community Excellence Award - Massachusetts
Citizens Bank was recognized by the Caribbean American Carnival Association for its commitment to cultural diversity.

2008 Silver Award for Minority Lending - Rhode Island
Citizens Bank was recognized by the U.S. Small Business Association's Rhode Island District in Providence for its contribution to minority small businesses.

2008 Black Pages Excellence Award - Ohio
Charter One received the Cleveland Black Pages 2008 Excellence Award in recognition of its support of the minority small business community.

2008 Changing Lives Business Champion of the Year - Rhode Island
Citizens Bank was awarded the Changing Lives Business Champion of the Year Award from the Community College of Rhode Island.

Recruiting for a Diverse Workforce
Commitment to Equal Employment Opportunity
It is the long established policy of Citizens Financial Group Inc. to offer equal employment opportunities to all qualified applicants - without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual preference, gender identity or expression, or status as a special disabled veteran, Vietnam veteran, or other veteran of the United States Armed Forces, or any other protected characteristic.

External Job Boards

• Effective April 1st 2006, Monster announced a strategic diversity and inclusion recruiting partnership with Community Connect Inc (CCI), the leading developer of dedicated online membership sites that serve underserved communities on the web. This relationship results in gaining direct access to the largest and most diverse pool of prospective job seekers online with jobs posted on BlackPlanet.com, Asianavenue.com and Migente.com.

• All jobs posted externally are also posted with Job Central. All jobs posted on Job Central are automatically posted with state and local Departments of Labor.

• Capital Area Training Consortium/Department of Rehabilitative Service - Jobs are posted through this network to various community agencies including Virginia's Department of Rehabilitative Services.

We work with some of the following organizations to post jobs for diverse candidates:

• Women in Technology (RI)
• National Association of Black Accountants (VA)
• Partnership with the Negro Education Emergency Drive (PA)
• Institute for Women & Technology (RI)
• National Hispanic MBA Association (RI)
• Nueva Esperanza (PA)
• National Asian MBA Association (RI)
• Latino Professional Organization (RI)
• National Black MBA Association (RI)
• Welcome Center for New Pennsylvanians (PA)

Diversity Job Fairs (at which we recruit):

• Diversity Job Fair (PA)
• Providence Journal Diversity Career Fair (RI)
• Annual Network Job Fairs (RI)
• National Black MBA Association Power Diversity Event Career Expo & Networking Fair (RI)
• Summit County Job and Family Service Job Fair (OH)
• Akron Works Job Fair (OH)
• Stark County Dept of Job and Family Services/Ohio Rehabilitations Services Commission Job Fair (OH)
• Cuyahoga Country Board of Mental Retardation and Developmental Disabilities (OH)
• Vocational Guidance Services (OH)
• Spanish Coalition For Jobs (IL)
• Univision Radio Chicago Job Fair (IL)
• University of Illinois-Chicago Diversity Job Fair (IL)
• Martin Luther King, Jr. Diversity Job Fair (NY)

Relationships with Disability Organizations

• The Can-Do Program focuses on building strong relationships with outside agencies that offer employment services for people with disabilities. The purpose of the program is to attract, hire and retain qualified colleagues with disabilities successfully at Citizens.

• Strong partnership with local and national chapters of APSE, the Association of Persons in Supportive Employment.

• Vocational and Educational Services for Individuals with Disabilities (NY)

• Illinois Department of Human Services - Office of Rehabilitation Services

• The MBF Center of Norristown, Pa.