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Citizens Bank to open new full-service branch on South Willow Street in Manchester on February 17

Mancester, N.H.         (February 17, 2009) - Citizens Bank, New Hampshire has announced the opening of a new branch at 688 South Willow St. in Manchester, effective February 17.

“We’re very pleased to be opening our new branch in Manchester,” said Cathleen Schmidt, president of Citizens Bank, New Hampshire. “This is an ideal location for our customers and this new branch opening is part of Citizens’ continued commitment and approach to providing outstanding service and convenience to our customers in a way that fits in with their lifestyles.”

The 3,600 square-foot branch includes an expanded teller line, a walk-up ATM in a vestibule, as well as two drive-up teller stations and a drive-up ATM. The exterior of the building features clapboard siding and the interior has a colorful, user-friendly design. 

“We expect the drive-up tellers and ATM will be particularly appealing to both our individual and business customers, as it offers incredible convenience and accommodates our customers’ busy lives,” said Executive Vice President Carol-Lynn Saliba, Citizens Bank’s Director of Retail Banking.  “This branch will also include a dedicated Branch Business Banker. We can help our customers – both personal and business – plan for their futures in ways that fit their situations, budgets and financial goals.”

Saliba said the branch will host a grand opening on March 7 from 10 a.m.  to 3 p.m. and will promote special offers during March and April. Those promotions include a $25 bonus for individuals who open personal checking accounts with at least $500 deposits and $50 closing bonuses on all new home equity loans and lines. The promotional period for both offers runs from February 17 to April 27 and is available only at the 688 South Willow Street branch office. 

“In addition to the great rates we’re offering on our money market accounts, home equity loans and lines of credit, we will also be offering free ‘Fit Checkups’ for our customers to help them manage their finances to meet their goals,” said Saliba. Fit Checkups are one-on-one consultations with a Banker who can help a customer select the products and services that best fit their borrowing and savings needs.

The new Manchester branch will also have free on-site parking and a night depository. Nona Hubbard, who previously managed the bank branch at the Mall of New Hampshire, will be the branch manager. There will be two bilingual colleagues working in the branch, offering assistance in both Spanish and Vietnamese.

Lobby hours are Monday through Friday from 9 a.m. to 5 p.m. and Saturday from 9 a.m. to 3 pm.  Drive-up hours are Monday through Thursday from 8 a.m. to 5 p..; Friday from 8 a.m. to 6:00 p.m. and Saturday from 8 a.m. to 3 p.m.

About Citizens Bank

Citizens Bank is a division of RBS Citizens, N.A., operating its seven-state branch network in Connecticut, Delaware, Massachusetts, New Hampshire, New York, Rhode Island and Vermont. It has 78 branches and 158 ATMs in New Hampshire.

RBS Citizens, N.A. is a subsidiary of Citizens Financial Group, Inc., a $161 billion commercial bank holding company headquartered in Providence, R.I. CFG’s two bank subsidiaries are RBS Citizens, N.A. and Citizens Bank of Pennsylvania. They operate a 13-state branch network under the Citizens Bank brand in Connecticut, Delaware, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont, and the Charter One brand in Illinois, Indiana, Michigan and Ohio. CFG has non-branch retail and commercial offices in about 40 states. It is one of the 10 largest commercial banking companies in the United States ranked by assets and deposits. CFG is owned by RBS (The Royal Bank of Scotland Group plc).