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Citizens Bank’s Paula MacKay receives Community Service Sabbatical in New Hampshire

Working three months at Whole Village Family Resource Center



Manchester, N.H.   (November 4, 2009) – Paula MacKay, vice president and branch manager at the Citizens Bank branch in Lincoln, N,H., has been awarded a Citizens Bank Community Service Sabbatical. MacKay has taken a three-month, paid leave of absence to perform volunteer work at The Whole Village Family Resource Center in Plymouth.

The Whole Village Family Resource Center is a collaborative of health and human service agencies aimed at enhancing the lives of families and children.

“We are absolutely thrilled that Citizens Bank and Paula have selected The Whole Village Family Resource Center to be this year’s recipient of a community sabbatical volunteer,” said Joyce Palmer, Whole Village’s executive director. “Whole Village serves the community by providing a range of programs that support and strengthen families such as childcare, family support services, parent education, family fun nights and information & referrals. With Paula’s interest in working with families, we know she will be a great fit for our ‘village’ and will be able to integrate a wide variety of activities.”

Opened in 1996, the Whole Village Family Resource Center also houses 14 other social service agencies. Their service area encompasses 20 towns in rural, north central New Hampshire: Alexandria, Ashland, Bridgewater, Bristol, Campton, Dorchester, Ellsworth, Groton, Hebron, Holderness, Lincoln, New Hampton, Plymouth, Rumney, Sandwich, Thornton, Warren, Waterville Valley, Wentworth, and Woodstock.

According to Palmer, The Whole Village Family Resource Center’s programs served 137 families during the last program year, including 42 families with 64 children in the childcare center.  In 2008, Whole Village and its associated agencies delivered services to a cumulative total of more than 10,000 people, which is estimated to represent 3,500 different individuals.

MacKay, who has been with the bank for 17 years, started her sabbatical with The Whole Village Family Resource Center on November 2. As a full-time member of Whole Village’s staff, MacKay will work closely with the Family Services Coordinator at Whole Village to serve as a liaison between families and service providers. She will also respond to calls, update and maintain resource and referral directories, coordinate logistics for special events including Parent Empowerment and Parent Education workshops, plan and implement Family Fun Nites, and assist with Thanksgiving food baskets and holiday events and gifts for families in need.

“I am very honored to be selected as this year’s Community Service Sabbatical recipient from New Hampshire,” said MacKay. “My experience at The Whole Village Family Resource Center will allow me to serve in a very active and hands-on role in helping to develop life skills for area families. I believe the experience will not only be rewarding and fulfilling, but also inspiring. I will also have the opportunity to make a real difference in the lives of families and help provide a comprehensive and supportive experience for them.”

Giving back to the community is nothing new for MacKay. She is the president of the Lincoln-Woodstock Chamber of Commerce and served on the town’s budget committee for 10 years.  She has also coached girls’ basketball. She is a resident of North Woodstock.

The Citizens Bank sabbatical program, which began in 1994, enables a bank employee with three or more years of service to work full-time in the community for three months and bring back to the workplace a greater appreciation of the social needs and challenges in the community at-large.

“At Citizens Bank, we believe in taking the time to make a real difference in the communities where we live and work,” said Cathleen Schmidt, President of Citizens Bank, New Hampshire. “We think our sabbatical program is of particular value to our communities. Our recipients have come back to work with a better understanding of local needs and a commitment to public service that has inspired their colleagues and strengthened our company.”

Citizens Bank has awarded more than 80 sabbaticals since the program started 14 years ago. In past years, Citizens’ New Hampshire employees have worked at a variety of community organizations including The Mayhew Program in Bristol; The Upper Room in Derry; Child and Family  Services; St. Joseph’s Community Services; Southern New Hampshire Services; the Nashua Pastoral Care Center; and Families in Transition in Manchester.

About Citizens Bank

Citizens Bank is a division of RBS Citizens, N.A., operating its seven-state branch network in Connecticut, Delaware, Massachusetts, New Hampshire, New York, Rhode Island and Vermont.  It has 77 branches and 155 ATMs in New Hampshire.

RBS Citizens, N.A. is a subsidiary of Citizens Financial Group, Inc., a $153 billion commercial bank holding company headquartered in Providence, R.I. CFG’s two bank subsidiaries are RBS Citizens, N.A. and Citizens Bank of Pennsylvania. They operate a 12-state branch network under the Citizens Bank brand in Connecticut, Delaware, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont, and the Charter One brand in Illinois, Michigan and Ohio. CFG has non-branch retail and commercial offices in about 40 states. It is one of the 10 largest commercial banking companies in the United States ranked by assets as of June 30, 2009. CFG is owned by RBS (The Royal Bank of Scotland Group plc).