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Frequently Asked Questions
Applying for a Job
Working at Citizens Bank
General Citizens Bank Questions
Applying for a Job
How do I know what positions are available?
From our Career Opportunities page click on Search/Apply for all other positions and then select View Job Postings / Apply for Job. You will be able to narrow your search by location or area of expertise (by using the Job Categories). Click on the Posting Title to view the full description and requirements of the position. If you don’t find a job that suits you right now, you may still enter your resume without applying to a position and a recruiter may contact you when an opening calls for your skills and background. Also please check back on our careers site—our database is updated every day.
How do I know what positions are in each Job Category?
Examples of the positions in the job categories are available by clicking on the arrow next to Job Category Descriptions to expand the section.
Why don’t I see any positions posted for Teller or InStore Banker?
Teller and InStore Banker positions are not individually posted, but we are always accepting applications for these positions in various locations. From our Career Opportunities page click on Apply for a Bank Teller positions online or Apply for a Banker position online and complete an online assessment prior to completing an application.
How do I apply for a position (other than Teller or Banker)?
Once you find a position that matches your qualifications and interests:
a) Place a check √ in the Job Basket next to the posting
b) Click on Apply for Jobs in Basket
c) If you have not previously created an application, you will be guided through the steps to create one. If you have an existing application, review your application information to make sure that it is accurate and up to date and click the “Submit Application” button at the end.
If you are currently a Citizens colleague, you should access the online application via CFG Connections>HR Express>Employee Self Service.
Will the jobs I put in my job basket be stored for my next visit?
No, your job basket will not be retained between visits to our site or if you change your criteria for a different search.
How long will it take to complete the application?
You should be prepared to spend approximately 30 minutes completing your online application.
Do I need to have any information prior to completing the application?
You will be asked to complete an employment history going back 5 years. You will also need your own email address.
What if I don't have an email address?
An email address is required. If you don’t have an email address or if you share an email address, you can easily, and at no charge, open an email account at a number of providers such as Google (gmail), Hotmail, Juno, or Yahoo.
Can I save my application and complete it at a later date?
No, your application will not be saved until you complete all the screens and click on the Submit Application button at the end.
If I have trouble completing my online application, is there anyone to contact for assistance?
Yes, if you encounter problems, please send an email with a detailed explanation to: applicantsupport@cfghr.com
Can I attach my resume to the application?
Yes, attaching your resume will save you time by automatically sorting your information into the corresponding fields on your application (i.e., name, address, prior employment, and education). Our application accepts resumes in the following file formats: Word, text, PDF, RTF, and HTML.
What if my resume is not in an acceptable file format (Word, text, PDF, RTF, or HTML)?
You can copy and paste the information from your resume into the resume text box and the application will still be automatically completed.
Why is there a Magnifying Glass at the end of some fields?
The magnifying glass is a prompt button that will help you look up information to complete that field. It is not necessary to put in any search criteria, just click on the icon and you will be taken to a look up page. Once you are on the search page, if you still need additional information to help complete the field, click on the Advanced Lookup link.
What is the purpose of the Validate buttons next to each entry in my employment and education sections?
These fields may be completed automatically from attaching your resume. We want to ensure you have reviewed the information contained in these sections for accuracy and completeness.
I entered the name of my school on the College/University Education Details page and got an error message saying it is an “invalid value”.
The name you typed in is not a match to the school names in the database. Remove the text you entered in this field and click on the prompt button (the magnifying glass); type in the state and click on Look up. If your school name is not included in the listing, you can enter the name in the Other field. You do not need to enter high school details.
I entered my education details and I’m still getting an error message to select the Highest Education Level.
The Highest Education Level field is not automatically completed from your resume or the education details you enter, but is a required field.
Can I submit my resume without applying for a position?
Yes, select the “Create/Update Resume” link and enter your information on the screens that follow. Once you have created your online application, you may return to the site at any time to update your application or apply for additional job openings without having to complete another application. We encourage you to search and apply for a specific position so that you can be more easily identified as a candidate.
Can I submit a resume for more than one position?
Yes, once you have created an online application, you may apply for any positions for which you meet the qualifications.
Can I submit my resume to a local branch office?
No, staff at our branch offices are unable to accept resumes. Resumes and applications are only accepted online.
How do I know my personal information will be handled properly?
CFG has adopted best practices in its technical and organizational security standards to ensure the safety and security of your personal data. Your information will only be used for recruitment related activities, such as matching your data against criteria for current vacancies and communicating with you about your application. Subject to legal requirements, CFG does not collect sensitive personal data such as data revealing political opinions, religious beliefs, or data concerning marital status or health.
Am I required to complete the Equal Employment Opportunity information?
Completing the Equal Employment Opportunity information is voluntary; we request this data solely to help us comply with federal and state EEO recordkeeping and other legal requirements. If completed, it will not be shared with colleagues participating in the hiring process and it will not play a part in the selection process. Failure to provide this information will not adversely affect your candidacy. Your willingness to submit this information for our commitment to equal opportunity is greatly appreciated.
On my Resume Summary page I clicked on the View Original Resume link and it didn’t open.
Your browser’s security settings may keep this link from working. Click on the "View Original Resume" link and hold the Control key until the File Download box appears on your screen.
Will you acknowledge receipt of my online resume?
You will automatically receive an email acknowledgement once your application has been successfully submitted.
What if I forget my password?
If you forget your password, select the “I Forgot My Password” link on the Applicant Home page and your password will be emailed to the email address you initially logged in with. Passwords are case sensitive.
What if I change my email address?
If you have a new email address:
a) Log in using your old email address
b) Update your profile with your new email address
The next time you log in, you will use your new email address.
Can I update my resume at any time?
Yes. Once you have completed your application, you are able to access it at any time to update your contact information, skills or employment history.
How often do you update your database of open jobs?
Job postings are updated daily so that jobseekers are viewing the most complete, up-to-date information we can provide.
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Working at Citizens Bank
How does CFG support new colleagues?
Through our New Hire Orientation, career development programs and individual coaching, we give our colleagues the tools they need to succeed and grow their career.
What is the work environment like at CFG?
The work environment is fast-paced, challenging and rewarding. We work hard, celebrate successes and, most important, have fun.
Does CFG offer flexible work arrangements?
Various departments offer flextime, reduced work schedules, part-time, job sharing and telecommuting.
What is the dress code at CFG?
Some facilities have a traditional business dress code; others, such as the operations centers, have a business casual dress code all year long. Colleagues in most work locations enjoy business casual dress on Fridays, and daily throughout the summer.
What are the benefits like at CFG?
We offer a comprehensive benefits package that allows you to choose the coverage that best meets your work and lifestyle needs. Many of the benefits and programs we offer include some “not-your-typical” benefits, such as a Homebuyer Assistance Program and Child-Care Subsidy, which are described on our Life at Citizens page.
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General Citizens Bank Questions
Where are branches located?
Citizens Financial Group, Inc., through its subsidiaries, operates 1,600 branches in 13-states under the Citizens Bank brand and the Charter One brand. Citizens Financial Group also has non-branch retail and commercial offices in about 40 states. Use our Branch/ATM Locator to find branch offices, or look in the About Us section to find the addresses and phone numbers for our main offices, state by state.
How many employees work at CFG?
We have over 24,500 employees in our 13-state franchise.
Do employees know and embrace the company’s vision?
Our Credo drives our business interactions every day. Colleagues are expected to live the credo and deliver "WOW" service to customers and treat our colleagues and the communities we serve with dignity and respect.
What distinguishes your company and your brand from your competitors?
The short answer is legendary service. Since the late 1980s, Citizens Financial Group has based its business decisions on the impact they make on customers, colleagues and the community. Since 1997, our tagline of ”Not your typical bank.” has set us apart from our competition as we have become a leader in delivering exceptional customer service.
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