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Frequently Asked Questions
Applying for a Job
Working at Citizens Bank
Applying for a Job
If I have trouble completing my online application because I have a disability, is there anyone to contact for assistance?
Citizens Financial Group, Inc. is committed to ensuring that all interested candidates can apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at accessibility@cfghr.com. Please indicate what type of assistance is needed in order to search and apply for jobs. This option is reserved only for individuals with disabilities who are unable to use the online tools and is not intended for any other purpose.
If I have trouble completing my online application, is there anyone to contact for assistance?
Yes, if you encounter technical issues, please send an email with a detailed explanation to applicantsupport@cfghr.com
Why do I have to create a User Name and Password in order to apply?
Creating a user name and password will allow you to set up a profile and visit our site at any time to apply for job positions and review any jobs you save. Registering online helps you:
- Search for job postings
- View latest job postings
- View descriptions for the latest job postings
- Apply to job openings
- Upload resumes
- View notifications
- Submit applications
How do I know what positions are available?
From our Career Opportunities page click on Search/Apply for all other positions and then select "Continue to uscareers.rbshr.com", then click on "Visit our Secure Career Search Site to View Job Postings / Apply for Job. You will be able to narrow your search by location, area of expertise (Job Families) and other criteria by clicking on the "Advanced Search" link. Click on the Posting Title to view the full description and requirements of the position. If you don't find a position that suits you right now, you may still submit your application without applying to a position. Also, please check back on our careers site - our database is updated every day.
How do I apply for a position?
Once you find a position that matches your qualifications and interests:
- Place a check √ next to the job position(s) on the Welcome, Job Search, or My Saved Jobs page.
- Click on Apply Now.
- Alternatively, if you click on the position title to view the position details you may click on Apply Now on this Job Description page.
- If you have not previously created an application, follow the steps on each page to create one.
- If you have an existing resume, you can use it to build your job application or you can upload a new resume.
- Be sure to review and update your application information to make sure that it is accurate and up to date.
- Complete/update the Preferences and Referral Information sections, click the Next link.
- Complete/update the sections on the Education and Work Experience page, click the Submit button.
- Complete the Self Identification Details section (you may choose not to self identify) and review the Terms and Agreements. If you agree, select I agree and click 'Submit'.
- If you are applying for a Teller or Banker position you must have successfully completed the assessment. Details on how to access the assessment are listed in the "How to Apply" section of the job posting.
If you are currently a Citizens colleague, you should access the online application via RBSAmericasHR.com>HR Express>Employee Self Service>Recruiting Activities>Careers.
Can I upload my resume to the application?
Yes, uploading your resume will save you time by automatically extracting your information into the corresponding fields on your application (i.e. Name, Address, Contact Details, Employment/Work Experience). However, it is important to review each section of the application and make the appropriate corrections as the layout of your resume may impact how the data was extracted.
What if my resume is not in an acceptable file format (Word, text, PDF, RTF, or HTML)?
You can copy and paste the text from your resume by choosing the Option ‘Copy and Paste Resume text’. Please note if you copy the text to the Resume text box, the information may not be extracted to your job application. Be sure to review and complete/update each section, as applicable.
Can I save the jobs that I have searched?
Yes, once you have identified a position(s) that matches your qualifications and interest you may save the job as follows:
- Place a check √ next to the Job Positions on the Welcome, Job Search Page.
- Click on Save Jobs.
There is no limit to the number of jobs that an applicant can save. The system does not automatically remove closed, cancelled, or on hold jobs from saved jobs. However, the system does display the job opening status on the My Saved Jobs page. You must manually delete saved job openings.
How long will it take to complete the application?
You should be prepared to spend approximately 30 minutes completing your online application.
Do I need to have any information prior to completing the application?
You will be asked to complete an employment history going back 5 years. You will also need your own email address.
What if I don't have an email address?
An email address is required. If you don’t have an email address or if you share an email address, you can easily, and at no charge, open an email account at a number of providers such as Google (gmail), Hotmail, Juno, or Yahoo. We do not endorse or recommend the use of any particular service. Please review and understand the company's terms and conditions for having an account as well as its privacy policy before registering for any service.
Can I save my application and complete it at a later date?
Yes, you can save your application and return later to complete and submit it; however, please be sure to make note of your User Name and Password.
Why is there a Magnifying Glass at the end of some fields?
The magnifying glass is a prompt button that will help you look up information to complete that field. It is not necessary to put in any search criteria, just click on the icon and you will be taken to a look up page. Once you are on the search page, if you still need additional information to help complete the field, click on the Advanced Lookup link.
I entered the name of my school on the Post-Secondary Education page and received an error message saying it is an “invalid value”.
You receive this error, if the name you typed in is not a match to the school names in the database. Remove the text entered in the School field. Verify the Country and State information. Click on the prompt button (the magnifying glass) against the school field, identify the school from the list. If your school name is not included in the listing, you can enter the name in the School Other field. You do not need to enter high school details.
I entered my education details and I’m still getting an error message to select the Highest Education Level.
The Highest Education Level field is not automatically completed from your resume or the education details you enter, but is a required field. Select your highest education from the drop down list.
Can I submit my application/resume without applying for a position?
Yes, Select ‘Apply without a adding a Job’ link at the bottom of the Careers Home Page and enter your information to the screens that follow. We encourage you to search and apply for a specific position so that you can be more easily identified as a candidate.
Can I submit an application for more than one position?
Yes, you can choose more than one job position and select ‘Apply Now’ to submit your application for multiple positions. However, you may only apply to 5 positions per log in session.
Can I submit my resume to a local branch office?
No, colleagues at our branch offices are unable to accept resumes. Resumes and applications are only accepted online.
How do I know my personal information will be handled properly?
CFG has adopted best practices in its technical and organizational security standards to ensure the safety and security of your personal data. Your information will only be used for recruitment related activities, such as matching your data against criteria for current vacancies and communicating with you about your application. Subject to legal requirements, CFG does not collect sensitive personal data such as data revealing political opinions, religious beliefs, or data concerning marital status or health.
Am I required to complete the Self Identification Details information?
Completing the Self Identification Details information is voluntary; we request this data solely to help us comply with federal and state EEO recordkeeping and other legal requirements. If completed, it will not be shared with colleagues participating in the hiring process and it will not play a part in the selection process. Failure to provide this information will not adversely affect your candidacy. Your willingness to submit this information for our commitment to equal opportunity is greatly appreciated.
Will you acknowledge receipt of my online resume?
You will see a system generated message appear at the top of the page and you may automatically receive an email acknowledgement once your application has been successfully submitted.
What if I forget my user name and/or password?
If you forget your user name and/or password, select the ‘Login Help’ link on the Careers Home Page.
Enter your user name and select the option ‘Get new password’ if you forgot password. Enter your email address and select ‘Find User Name’ option to request your user name. The email address you provide should be same as the email address you included in your profile when you initially logged in. Usernames are case sensitive.
What if I change my email address?
If you have a new email address log in using your user name and password and update your profile with your new email address.
Can I update my resume at any time?
No. You cannot make any changes to your resume/application that was already submitted. However, you can upload a new resume and use it for submitting a new job application if applying for additional positions.
How often do you update your database of open jobs?
Job postings are updated daily so that jobseekers are viewing the most complete, up-to-date information we can provide. Back to Top
Working at Citizens Bank
How does CFG support new colleagues?
Through our New Hire Orientation, career development programs and individual coaching, we give our colleagues the tools they need to succeed and grow their career.
What is the work environment like at CFG?
The work environment is fast-paced, challenging and rewarding. We work hard, celebrate successes and, most important, have fun. All while keeping the credo – Customers, Colleagues and Community front and center.
Does CFG offer flexible work arrangements?
Various departments offer flextime, reduced work schedules, part-time, job sharing and telecommuting. Colleagues are encouraged to discuss any flexible work arrangement needs directly with their manager.
What is the dress code at CFG?
Some facilities have a traditional business dress code; others, such as the operations centers, have a business casual dress code all year long. Colleagues are encouraged to discuss with their manager the specific dress code guidelines for their facility.
What are the benefits like at CFG?
We offer a comprehensive benefits package that allows you to choose the coverage that best meets your work and lifestyle needs. Our benefits include health, dental, vision and 401(k) as well as additional benefits such as adoption assistance, healthcare reimbursement account, and pet insurance. Back to Top 
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