An Inside View
In 1828, Citizens Financial Group got its start as a small community bank called the High Street Bank in Providence, Rhode Island.
Citizens Financial Group, Inc. is a $151 billion commercial bank holding company. It is headquartered in Providence, R.I., and, through its subsidiaries, has more than 1,500 branches, approximately 3,800 ATMs and approximately 22,600 employees. Its two bank subsidiaries are RBS Citizens, N.A. and Citizens Bank of Pennsylvania. They operate a 12-state branch network under the Citizens Bank brand in Connecticut, Delaware, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont, and the Charter One brand in Illinois, Michigan and Ohio. CFG has non-branch retail and commercial offices in about 40 states. CFG is owned by RBS (The Royal Bank of Scotland Group plc).
The accomplishments of Citizens Bank can certainly be attributed to smart business strategy and organic growth, but we also believe in something special: Our Credo. We often refer to the trilogy of Customers, Colleagues and Community as the "Three Cs." Learn more about Our Credo.
To give you a better idea of what it's like to work here, we asked some of our colleagues to tell you about their favorite benefits programs in their own words. Learn more about the benefits we offer.
Spotlight on Homebuyer Assistance Program
"My wife and I had been looking for a house for about two years in a very difficult market. When we finally found the right house for us the $5,000 forgivable loan from Citizens certainly came in handy. When I was handling the details for the closing I told the closing attorney to expect a $5,000 check from Citizens. He was surprised at the money and asked what it was from. I explained the program and he was almost speechless. I just replied, 'that is just how Citizens treats its employees.' "
"Citizens is a great place to work, I've already used the $5,000 forgivable loan last year for my house. And this year, they gave me the tax payment for it for next year. What a company!! Thank you, thank you, thank you."
"I would never have been able to buy my home alone without the $8,000 I received. It also made my grandmother happy because it made it possible for me to stay close to my family."
Spotlight on CFG Scholars
"It is so wonderful to know that RBS Citizens Financial Group, Inc. cares not only for the well-being of their employees, but also for the future of their employees' children."
Spotlight on Career Development
"Citizens not only provided the financial support to pursue a post-graduate degree (MBA), but also supported this achievement by being flexible with my hours. Citizens encourages all employees to challenge themselves. The result is a motivated workforce of highly trained individuals that translates current knowledge into everyday activities."
"I was at your class yesterday on the Learning Link. I tried the Microsoft Word online class last night at home and found out I'm not as smart as I think I am. It was challenging, but I got an 83 on the two tests I took. Excellent class, I learned plenty. Please thank the appropriate people for me for providing these classes to us. I can't wait to finish all of them."
"What a terrific career development plan! It's great to have such resources at our fingertips to help broaden our knowledge!"
"This program afforded me the opportunity for growth and development through the many excellent course offerings and created a baseline for developing my individual annual goals and objectives. The best way to delight our customers is to increase the value of our services, and this can only be accomplished by continuing to upgrade our knowledge level so that we can become more strategic business partners and provide daily world-class service."
"This program is another "WOW" for Citizens and shows our commitment to the growth and development of our colleagues."
Spotlight on Our Credo
"To me, this is the first company where employees have a very special place. This company makes me feel that I am special and appreciated and for that reason I work with more energy and dedication, and best of all, wherever I go and I can tell the company that I work for -- I say it very proudly, 'I work for Citizens Bank.' "
"Having worked for other institutions, I have found that Citizens is very unique. Citizens embraces cultural diversity in a very grass-roots manner. Senior management, especially the CEO and his team, are out in various communities on a frequent basis. We speak the languages of our customers, and the language of individuals who work for the bank is the language of the bank. Our CEO enjoys communicating to employees at their level, sometimes speaking their language, and encourages others to do the same."