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Site Improvement Survey


Thank you for participating in this survey! This survey is for research purposes only, and all information you provide is kept strictly confidential and will never be distributed in a way that is attributable to your individual response or contact information.


Please indicate how strongly you agree or disagree with the following statements. Using a scale from 1 to 7, where a "1" indicates you "Disagree Completely", a "4" indicates you "Neither Agree nor Disagree", and a "7" indicates you "Agree Completely", please select any number from 1 to 7 to indicate your level of agreement. (Select one answer per row.)

    Disagree Completely Neither Agree nor Disagree Agree Completely

1) The first place I go to when I need a loan is my bank
2) CDs are a very important investment vehicle for me
3) I believe in spending first and saving what's left
4) I carry a balance on my credit card from time to time
5) I strongly prefer using my debit card over my credit card
6) I really believe that my bank is always working in my best interests
7) I feel like my bank has really tried to help me when I have needed assistance or had a problem
8) I will maintain a higher minimum balance in my deposit accounts (checkings and savings) to earn higher interest rates

This question asks about the criteria that are important to you when choosing a bank. Select the number on the scale of 1 to 7 that indicates how important the characteristic is to you, where a 1 means the characteristic is "Not at All Important" to you, a 4 means the characteristic is "Neither Important nor Unimportant" to you, and a 7 means the statement is "Extremely Important". (Select one answer in each row.)

    Not at all Important Neither Important nor Unimportant Extremely Important

1) When choosing a bank, it is important that the bank provides personal advice to help me reach my financial goals
2) When choosing a bank, it is important that the bank has a wide network of branch locations
3) When choosing a bank, it is important that the bank has branches with appealing interior designs that are well-planned and easy to navigate

Please indicate the number of banking transactions that you carry out on a monthly basis through an automated teller machine (ATM).


Thank you for participating in our survey!    Submit