My Mortgage Account
Get information directly online
Current mortgage customers can obtain information about their accounts directly online. This information reflects activity on your account through the prior business day.
Returning Applicants: Finish submitting your information online
Current Borrowers: Access your Mortgage Account
Get information by phone
Your mortgage information is also available through our telephone account information system.
We'll provide fast answers to your questions seven days a week, 24 hours a day.
- 1-800-234-6002 (Residential Loans)
- 1-800-409-8301 (Business Banking Loans)
Ensuring the privacy and protection of your personal information is of utmost importance to Citizens Bank. We will never email you to request personal account information over the internet or any other means. Help protect yourself against online fraud -- if you suspect that an unsolicited email is fraudulent, please call our Customer Service Hotline at 1-888-514-2300.