Enjoy Online Banking Security with Safe With Citizens™

What is Safe With Citizens?

In order to provide premium online banking protection, we offer an additional level of online bank security called Safe With Citizens. This service prompts you to enroll, upon first login, in the security feature and provide specific information as part of the enrollment process.

• First, you will be required to choose a security image and phrase, personally selected by you.
• Next, you will be asked to select challenge questions that will only be presented to you, if we do not recognize the device or computer you are using to access your account information.

How Does Safe With Citizens Work?

The secure online banking feature adds a layer of protection to your online account by letting you know you are at the authentic Citizens Bank Online site and letting us identify that it is actually you trying to access your account information. You can be assured that you are at the authentic Citizens Bank Online site when you see the security image and phrase you selected during your enrollment for Safe With Citizens. We will be able to identify you through the computer you are using to access your account information. If we do not recognize your computer, we will present you with one of the challenge questions you selected to answer during the security enrollment process. This will allow us to verify your identity and ensure that you are the valid customer accessing the account.