Prevention Tips

1. Don't open emails from senders you don't know.
2. Never access a web site from a link in an email, especially a web site that asks for personal information.
3. If you have any doubts about the authenticity of an email, do not respond, call the sender or type in the web address.
4. Beware of emails sent offering you a prize or a discount and then asking you to choose a user id and password (most people use the same access information for several accounts- easier to remember-.thieves will collect your login information and try them at other sites, like financial institutions or credit card sites).
5. Do monitor your account activity closely and watch for unusual activity - You can use Citizens Bank Online Banking to monitor account balances, 24/7.
6. Change your password every 60 days.
7. Note that fraudulent emails often include misspellings and poor grammar.
8. Update your anti-virus software frequently. Common anti-virus software includes McAfee and Norton.
9. Beware of emails with a sense of urgency; attempting to rush you into action. Messages like, "Update now or we'll close your account...".
10. Do not include personal or sensitive data in or in response to an email.