Student Money Bundle Frequently Asked Questions
General FAQs
Money Saving Discounts
Gadget Protection
Warrenty Manager
Green$ense
General FAQs
Q: What is the Student Money Bundle?
A: Designed especially with the needs of students in mind, the Student Money Bundle offers students a combination of a full service student checking account and an exclusive set of discounts on popular consumer items, plus protection for your cell phone and other gadgets. Get everything from checking to online banking and bill pay, easy transfers, student loan discounts, debit card, ATM access, mobile alerts and so much more combined with great discounts at your favorite places, gadget protection and up to $120 per year with Green$ense. Everything you want in a student checking account with so much more - all for a low monthly maintenance fee of $3.99.
Q: How do you use Online Banking?
A: You can review account history and current transactions, transfer funds between accounts, request copies of statements, send customer service requests via secured email, pay bills, view images of cleared checks, access your student checking and savings account statements online, and much more. Available to you 24/7.
Q: How do transfers work with my Student Money Bundle?
A: There a several ways in which you can complete transfers with your Student Money Bundle. You can transfer funds instantly online or at our ATMs. You can also transfer funds yourself by phone: merely call 1-888-910-4100.
Q: How does Online Banking & Bill Pay work?
A: Online Banking & Bill Pay lets you arrange to have funds deducted directly from your student accounts and transferred into the accounts of your payees. The system is safe and secure. You can find complete details about Online Banking & Bill Pay and online, or see the Online Banking & Bill Pay FAQs for more information.
Q: What is a checking account?
A: A checking account is an account, where funds are easily available through different channels (checks, ATM, online bill pay) against amounts on deposit. Because money is available on demand these accounts are also referred to as demand accounts or demand deposit accounts.
Back to top
Money Saving Discounts
Q: What are money saving discounts?
A: Once you’ve opened your Student Money Bundle™, you can save money by shopping in-store, online, and nationwide while shopping at the Student Money Bundle Money Saving Discount website . The Student Money Bundle Money Saving Discount website offers you exclusive discounts and cash back shopping rewards. When you shop online using your registered debit card, you can earn cash back have the savings automatically refunded to your monthly statement. Or you can select from a wide variety of grocery and merchant coupons to print and use in-store. You can enjoy unlimited discounts and savings on all your favorite things – music, movies, entertainment, travel and much more… It’s just one of the great services offered with a Student Money Bundle.
Q: How do I enroll in money saving discounts?
A: Once you’ve opened your Student Money Bundle and have received your debit card, you will need to go to Student Money Bundle Money Saving Discounts website to register your card and start saving while you shop.
Q: Can I use any card when shopping for money saving discounts?
A: You can enjoy these great discounts and savings of Money Saving Discounts with any card. However, for cash back rewards, you pay for your shopping purchases with your registered debit card.
Q: How do I receive my rewards credit?
A: At checkout, you will need to pay for your shopping purchases with your registered debit card. Your cash back reward will appear on your statement as a credit within 90 days.
Q. Can I review my savings?
A: Yes. You can track your itemized savings online using “My Rewards” on the Money Saving Discount site. You can view your rebate dollars pending, month-to-date savings, year-to-date savings of your total lifetime savings since joining the program.
Back to top
Gadget Protection
Q: What is gadget protection?
A: Gadget Protection offers protection for your cell phone if it is damaged or stolen as well as extended warranty protection for most of your electronics, small appliances, larger home appliances, and TVs.
Q: What is cell phone protection?
A: When pay your monthly bill with your debit card, you may be protected from theft or damage to your cellular phone. This protection is supplemental, and in addition to, any cell phone insurance program, homeowner’s, renter’s, automobile, or employer’s insurance that you may already have. After all insurance or indemnity has been exhausted, Cell Phone Protection will cover the damage or theft up to $250, subject to the terms and conditions, exclusions, and limits of liability of this benefit as well as a $50 co-payment. For more detailed information regarding your coverage, please refer to the Cell Phone Protection FAQ.
Q: Do I need to be enrolled in Student Money Bundle in order to receive cell phone protection?
A: Yes. Cell phone protection is an exclusive offer available only with the Student Money Bundle.
Q: Is my cell phone covered if I lose it?
A: No. Your cell phone is only covered for damage or theft up to $250 per claim. Cell phones that are lost or “mysteriously disappear” in unexplained manner are not covered.
Q: How do I file a claim?
A: To file a claim, you will need to call the Benefit Administrator at 1-866-894-8569 within sixty (60) days of damage or theft. You will be asked some preliminary information and then sent the appropriate claim form. You will need to complete, sign, and return this form with all supporting documentation within 90 days from the date of damage or theft. Supporting documentation may include such things as: Proof of bill payment for wireless service preceding the date of damage or theft; proof of wireless service; and a copy of cell phone purchase receipt. If your phone was stolen, you will be required to provide a copy of the police report filed within 48 hours of the occurrence.
For more details regarding your cell phone protection, please refer to Cell Phone Protection FAQs/Terms & Conditions.
Back to top
Warranty Manager
Q: What is warranty manager?
A: With Warranty Manager, you can register a product and extend its manufacturer’s warranty. Warranty Manager offers Extended Warranty Protection that doubles the free repair period under the original manufacturer’s written U.S. repair warranty up to one (1) additional year on eligible warranties of three (3) years or less when an item is purchased with your debit card.
Warranty Manager’s registration service helps you take full advantage of your warranties, because you can get key information about your coverage with a single toll-free call. And if you send us your sales receipts and warranty information, we’ll keep everything on file—so arranging for a repair or replacement is as easy as picking up the telephone.
Q: What is covered?
A: Most electronics, small appliances, larger home appliances, and TVs are covered. For a list of what’s not covered, click here.
Q: How do I file a claim?
A: Call the Benefit Administrator at 1-800-551-8472 immediately upon learning of a product failure. For faster filing, you may also submit your claim online at www.visa.com/eclaims. When you file your claim, you will also be required to submit supporting documentation which includes: Your completed and signed claim form; the itemized store receipt; a copy of the original manufacturer’s written U.S. warranty and any other applicable warranty; a description and serial number of the item, and any other documentation deemed necessary to substantiate your claim. This includes bills and, if necessary, a copy of the maintenance record and receipts; and the original repair order.
Q: How will I be reimbursed?
A: Once your claim has been verified, the item will be repaired or replaced at the Benefit Administrator’s discretion, but for no more than the original purchase price of the covered item less shipping and handling fees, up to a maximum of $10,000, as recorded on your receipt, and $50,000 maximum per cardholder.
Back to top
Green$ense
Q: What is Green$ense?
A: Green$ense is a debit card that is available with your Student Money Bundle. When you use your Green$ense Debit card, we’ll pay you 10 cents for every paperless payment you make with us - that's 10 cents every time you use your debit card, make a payment using online bill pay, or have an automatic payment charged to your checking account or debit card. You will need to do at least 10 transactions per month. You can earn up to $120 a year!
And because it's designed to help your bank account and the environment you'll…
- Automatically be enrolled in Online Banking with bill pay
- Receive paperless statements and notices
- Receive a Green$ense debit card made from recycled plastic
- Each month look for a newsletter that notifies you of the Green$ense cash earned the impact you have made on the environment, and provides green living tips.
Q: How do I get paid for doing Green$ense transactions?
A: Each month, Green$ense will deposit the money you earned into your checking account and it will also send you an e-mail tracking your earnings, the impact Green$ense has made on the environment along with tips on how to live green.
Back to top