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Citizens Bank Wins Three Gold Stevie® Awards during the 2014 Stevie Awards for Sales and Customer ServiceSM

PHILADELPHIA – RBS Citizens has received three Gold Stevie® Awards recognizing the quality of its Philadelphia-based commercial banking operation and the quality of its research into M&A topics of interest to middle market companies. The Stevie Awards for Sales & Customer Service are among the world’s top awards recognizing excellence in sales and customer service.

Daniel K. Fitzpatrick, President of Citizens Bank and RBS Citizens for Pennsyvlania, New Jersey and Delaware, received the Gold Stevie award in the category for Sales Director of the Year. RBS Citizens’ Eastern Pennsylvania Commercial Banking Team received the Gold Stevie award in the category of field sales team of the year. RBS Citizens also received a Gold Stevie award for its annual Middle Market M&A Outlook, an annual survey providing the business community, policymakers and the news media with insights into the M&A climate for middle market companies.

“We are honored by this national recognition of the exceptional work being done by our colleagues throughout our footprint,” said Robert Matthews, Vice Chairman of RBS Citizens Financial Group, Inc. “These awards reflect the great leadership by Dan Fitzpatrick in the Mid-Atlantic region and everyone who is a part of the Commercial Banking team in Eastern Pennsylvania. It is also very gratfiying to be recognized for our efforts to help RBS Citizens customers think about M&A and other financial strategies.”

More than 260 executives around the world participated in the judging process for the 2014 awards, to determine the Finalists and then the Gold, Silver and Bronze Stevie Award placements. The 2014 Stevie Awards were presented to honorees during a gala banquet on Friday, February 21 in Las Vegas.More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36 percent over 2013.

About Citizens Bank of Pennsylvania
Citizens Bank of Pennsylvania is a state-chartered bank with dual headquarters in Pittsburgh and Philadelphia. It has 369 branches and 948 ATMs throughout Pennsylvania. It also operates 12 retail branches and 93 ATMs in southern New Jersey, and a commercial loan office and 19 ATMs in Virginia. It is a subsidiary of RBS Citizens Financial Group, Inc., a $120 billion commercial bank holding company headquartered in Providence, R.I.

RBS Citizens Financial Group through its subsidiaries has approximately 1,400 branches, over 3,500 ATMs and more than 18,000 colleagues. It operates a branch network in 12 states and has non-branch retail and commercial offices in more than 30 states. Its two bank subsidiaries are RBS Citizens, N.A., and Citizens Bank of Pennsylvania. They operate a branch network under the Citizens Bank brand in Connecticut, Delaware, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont; and the Charter One brand in Illinois, Michigan and Ohio. RBSCFG is owned by RBS (the Royal Bank of Scotland Group plc). RBSCFG’s website is citizensbank.com.

About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

Sponsors and supporters of the 8th annual Stevie Awards for Sales & Customer Service include the Business TalkRadio Network, Competence Call Center, and ValueSelling Associates.



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