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Citizens Bank offers assistance to customers adversely impacted by the U.S. government shutdown

Program will offer impacted federally employed customers fee rebates, early access to CDs without penalty and flexibility with loan payments

Providence, RI (October 10, 2013) – With an estimated 800,000 federal employees facing a potential loss of income due to the federal government shutdown, Citizens Bank today announced a program to assist its customers who work for the federal government and may be directly impacted by the shutdown. The program will run from Oct. 15, 2013 through Nov. 4, 2013 or the end of the government shutdown, whichever comes first.

Eligible customers are encouraged to contact a Citizens Bank representative through our 24/7 contact center at 800-922-9999 or to visit a convenient branch location to request assistance including:

  • Rebates on certain checking account, savings account and credit card fees
  • Easy access to CDs without incurring a fee
  • Assistance with loan payments

"We routinely work with customers to help them manage financial challenges and we also are committed to supporting local communities,” said Brad Conner, Vice Chairman for Consumer Banking at RBS Citizens Financial Group. “Because everyone’s situation is different, we encourage customers to call or visit us so that we can design an assistance package that best meets their needs.”

The assistance program is in keeping with the bank's broader commitment to the community demonstrated through its Citizens Helping Citizens program addressing five key areas: hunger, housing, economic development, financial education and volunteerism.

To be eligible for assistance, individuals must have been a customer of Citizens Bank as of August 15, 2013. They must also be a current employee of the Federal government impacted by the shutdown and able to provide acceptable proof of Federal employment. For more details, customers can call 800-922-9999.

About Citizens Bank
Citizens Bank is a division of RBS Citizens, N.A., operating its seven-state branch network in Connecticut, Delaware, Massachusetts, New Hampshire, New York, Rhode Island and Vermont. It has 47 branches and 127 ATMs in Connecticut. It has 24 branches and 52 ATMs in Delaware. It has 252 branches and 753 ATMs in Massachusetts. It has 80 branches and 204 ATMs in New Hampshire. It has 156 branches and 379 ATMs in New York. It has 82 branches and 192 ATMs in Rhode Island. It has 21 branches and 43 ATMs in Vermont.

RBS Citizens, N.A., is a subsidiary of RBS Citizens Financial Group, Inc., a $118 billion commercial bank holding company. It is headquartered in Providence, R.I., and through its subsidiaries has approximately 1,400 branches, nearly 3,600 ATMs and nearly 19,000 colleagues. Its two bank subsidiaries are RBS Citizens, N.A., and Citizens Bank of Pennsylvania. They operate a 12-state branch network under the Citizens Bank brand in Connecticut, Delaware, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont; and the Charter One brand in Illinois, Michigan and Ohio. RBSCFG has non-branch retail and commercial offices in more than 30 states. RBSCFG is owned by RBS (the Royal Bank of Scotland Group plc). RBSCFG’s website is citizensbank.com.



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