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RBS Citizens Financial Group recognizes international Customer Service Week by donating meals for 100,000 families to local food banks in honor of customers

Donation a way of saying “thank you” to Citizens Bank, Charter One and RBS Citizens

Providence, RI (October 7, 2013) – RBS Citizens Financial Group, Inc. today marked the beginning of international Customer Service Week by announcing the donation of meals for 100,000 families in honor of the customers of Citizens Bank, Charter One and RBS Citizens. The donations come as part of the bank’s broader “Customer Experience Week” initiative – timed to coincide with international Customer Service Week, Customer Experience Week is focused on thanking customers and recognizing colleagues for their commitment to customers.

“Serving our customers well is at the center of our culture as a company,” said Bruce Van Saun, Chairman and CEO of RBS Citizens Financial Group. “We are committed to their well-being, and to the well-being of the communities we serve. With the holiday season fast approaching, this donation to feed 100,000 families in need is our way of saying ‘thank you’ to the communities and customers we serve every day.”

In addition to honoring its customers with donations to local food banks, Customer Experience Week will see bank executives visit with customers in branches and at their companies to thank them for their business. Customers who visit a Citizens Bank or Charter One branch during the week will have an opportunity to receive a 2014 wall calendar while supplies last.

The bank also is celebrating its colleagues, whose commitment to the customer experience benefits the customers of Citizens Bank, Charter One and RBS Citizens. Among other activities, the company is recognizing colleagues who exemplify its focus on the customer experience with Good Banking Awards. Executives also will travel across the company to thank colleagues for their work on behalf of the bank’s customers.

The food banks receiving donations during Customer Experience Week include:

- Connecticut – Connecticut Food Bank
- Illinois – Northern Illinois Food Bank
- Massachusetts – The Greater Boston Food Bank
- Michigan – Gleaners Community Food Bank of Southeastern Michigan
- New Hampshire – New Hampshire Food Bank
- New York – The Regional Food Bank of Northeastern NY, Food Bank of Western NY, Food Bank of Central NY, Food Bank of the Southern Tier, The Food Bank for Westchester, Foodlink (Rochester)
- Ohio – Cleveland Foodbank
- Pennsylvania – Greater Philadelphia Coalition Against Hunger, Greater Pittsburgh Community Food Bank
- Rhode Island – Rhode Island Community Food Bank
- Vermont – Vermont Foodbank

Customer Service Week is an international event devoted to recognizing the importance of customer service and to honoring the people who serve and support customers with the highest degree of care and professionalism. In 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event to be celebrated annually during the first full week in October every year.

  • About RBS Citizens Financial Group, Inc.

  • RBS Citizens Financial Group, Inc. is a $118 billion commercial bank holding company. It is headquartered in Providence, R.I., and through its subsidiaries has approximately 1,400 branches, nearly 3,600 ATMs and nearly 19,000 colleagues. Its two bank subsidiaries are RBS Citizens, N.A., and Citizens Bank of Pennsylvania. They operate a 12-state branch network under the Citizens Bank brand in Connecticut, Delaware, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont; and the Charter One brand in Illinois, Michigan and Ohio. RBSCFG has non-branch retail and commercial offices in more than 30 states. RBSCFG is owned by RBS (the Royal Bank of Scotland Group plc). RBSCFG’s website is citizensbank.com.



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