My Mortgage Account

Get information directly online
Current mortgage customers can obtain information about their accounts directly online. This information reflects activity on your account through the prior business day.

Returning Applicants: Finish submitting your information online

Current Borrowers: Access your Mortgage Account

Get information by phone
Your mortgage information is also available through our telephone account information system.

  • 1-800-234-6002 (Residential Loans)
  • 1-800-409-8301 (Business Banking Loans)
We'll provide fast answers to your questions seven days a week, 24 hours a day.

Security Notice
Ensuring the privacy and protection of your personal information is of utmost importance to Citizens Bank. We will never email you to request personal account information over the internet or any other means. Help protect yourself against online fraud -- if you suspect that an unsolicited email is fraudulent, please call our Customer Service Hotline at 1-888-514-2300.


We're here to help

Get started online
or call 1-888-514-2300
FRI: 8 AM - 6 PM
SAT 9 AM - 3 PM

Mortgage Servicing:


Find a branch or ATM


Find a Home Loan Originator

search for a local home loan originator in your area


NMLS ID# Search Tool

Access our colleagues' NMLS ID#


Checking Customers Save

Save 0.125 percentage points off your mortgage interest rate with a Citizens Bank checking account**.