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Permission to Download Trusteer Rapport Security Software

You are about to download software from a third-party website. By downloading and installing Trusteer Rapport security software you agree with all Trusteer terms and conditions. Citizens Bank is not responsible for, nor do we guarantee, the content or services associated with this product. All problems, questions or concerns regarding Trusteer Rapport should be directed to support@trusteer.com.

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Security, Privacy and Fraud Prevention

There is nothing more important than protecting you and your information — whether you're doing business with us online, by phone or in one of our offices. To learn more about privacy, security, online fraud, and our Terms of Use, please select from the options below.

Protect Yourself

At Citizens Bank, your safety and security are our priorities. There are a number of ways to help guard against unauthorized use of your account and protect your identity. For example, the Contact Information section contains information on when and how the bank will contact you to help you avoid scams.

To report any suspected fraud concerning your Citizens Bank accounts, call us at 1-800-922-9999 or call the phone number found on the back of your credit/debit card or monthly statement.

Online and Mobile Banking Security
ATM and Card Security
Personal and Account Security
Unauthorized Transactions for Consumers
Contact Information

How Citizens Protects You

To prevent fraud and shield your critical financial information, Citizens Bank has enabled a number of powerful security measures to protect you online. For more information, click here.

FREE Trusteer Rapport security software
Get extra security when you bank and shop online.

Protect Your Business

Threats to your information and your account security are constantly changing. There are a number of ways to help to secure your business information. We also provide you information on when and how the bank would contact you in the Contact Information section.

Business Protection Tips
How Citizens Protects your Business
Contact Information
Uanuthorized Transactions for Business and Commercial Customers
Contact Information


We encourage you to learn how we handle and protect your customer information. Our employees have a strict responsibility to safeguard all Confidential Information. Confidential Information includes Social Security Numbers as enumerated in our company’s policies and Code of Business Conduct & Ethics. We implement reasonable measures to protect the confidentiality of Social Security numbers, to prohibit unlawful disclosure of Social Security numbers, and to limit access to Social Security numbers.

For specific information on how we protect your customer information please click on the policies below:

Customer Privacy Notice
Online Privacy Policy
Card Services Online Privacy Notice


Safeguarding your customer information is a main concern to us. It is important you understand the steps we have taken to safeguard your customer information.

Learn More About Chip Card Technology

Fraud Reporting

To report suspected fraud click here.

When we will contact you about suspicious activity, click here.

What to do if you become a victim of fraud or identity theft, click here.