Supplying Goods and Services
Citizens Financial Group, Inc. is part of the RBS Group, one of the world's largest banking institutions, so we play a significant role in the economies in which we trade. With a supply chain spend of over $1bn in the US, and totaling more than $8bn worldwide, our social and environmental responsibilities and our influence carry well beyond our own employees and workplaces.
We believe that the performance of our suppliers has a direct impact on the quality of products and services offered to our customers. As such, we select suppliers based on quality, service and value.
The purchasing and supply requirements of all our brands and businesses within the Group are undertaken by Sourcing & Vendor Management. Working with our internal business partners we identify, select, manage and develop the optimal supply base to ensure that the current and future purchasing needs of the Group are delivered. Our team deploys a professional approach to purchasing and utilizes eSourcing technology for RFI’s; RFP’s and online bid events. Corporate responsibility, including supplier diversity, regulatory and business continuity objectives are integral to our approach.
The Group purchases a broad range of goods and services for our varied business needs. This extends from outsourcing of business processes through to more routine items like the office supplies that we use every day. Specific goods include IT hardware and software, furniture and marketing material. Specific services include telecommunications, contractors, legal and professional services, HR services, credit and debt products, marketing, travel, logistics and facilities management.
How we select and engage suppliers
We aim to identify responsible suppliers and to treat them fairly within criteria that will deliver high standards of performance and value. We conduct our tendering and assessment process in a fair and ethical manner.
How to register your interest in supplying to the Group
By completing the online supplier registration form, you can provide us with information about your organization and what you can supply. This information will be held on file and may be used to assess your suitability to be considered to provide goods or services to us. This does not constitute any form of pre-qualification status.
We will retain your information on file. However, we encourage you to submit an updated profile on an annual basis so that we have the most up-to-date information in our database. To update your profile please navigate to Preferences and choose Edit.
Corporate Responsibility - Group Ethical Code for Suppliers
You can read the Group's Ethical Code for Suppliers at http://www.rbs.com/sustainability.html. This includes specific information on supplier diversity.
Sourcing & Vendor Management, Citizens Bank, N.A.
For further information or help in completing our online registration form please contact us as follows:
- Call the Purchasing Helpdesk: 800-652-5127
- Email us at P2PHelpDesk@Citizensbank.com
- Write to us: Supplier Information, Sourcing & Vendor Management, Citizens Bank, N.A., 100 Sockanosset Cross Roads, RDC120, Cranston, RI 02920.