Understanding your loan forgiveness opportunity.
As part of our ongoing commitment to helping small businesses recover, Citizens wants to help you maximize your loan forgiveness opportunity. Please visit sba.gov where you’ll find information around how to apply for PPP loan forgiveness and helpful resources to help you prepare for forgiveness.
To make your forgiveness process as easy as possible, our portal is aligned with current SBA guidelines and forms, including the simplified forgiveness application for loans of $150,000 or less.
If you started your forgiveness application but did not submit it by February 28, 2021 you’ll need to re-start the application process using the new forms. Previously entered information is included in the new portal forms and you will need to re-certify this data.
If you need to apply for forgiveness immediately due to an imminent change of control transaction or other extenuating circumstances, please email clientservices@citizensbank.com.
For loans of $150,000 or less this guide provides key facts for completing your PPP Forgiveness application.
Read this guideThis guide provides key facts for completing your PPP Forgiveness application for loans greater than $150,000.
Read this guideTips around documentation and other aspects of forgiveness to help you get through the process successfully.
You’ve received a PPP loan. But do you have all the information you need to apply for loan forgiveness? Use our checklist to help you prepare.
Stay up-to-date with the latest PPP forgiveness information from the SBA, including the simplified application process for many businesses.
The following FAQs are based on legislation that was passed on December 27, 2020 and additional guidance provided by the SBA in January 2021. These FAQs will be updated if further guidance from the SBA is provided.
Yes, PPP loans are eligible for loan forgiveness—meaning you have no responsibility to repay the loan—if the funds are used for certain business expenses. It's also possible to receive forgiveness for a percentage of the loan vs. the entire loan amount. See "Is it possible to have some of my loan forgiven, but not all?" below.
There are several changes that make the loan forgiveness process easier for many borrowers, such as:
To qualify for loan forgiveness, the funds must be used on one or more of the following expenses billed or incurred in the 24-week period triggered after you received your loan:
With the recent legislation, new categories of forgivable expenses were added, including:
Payroll costs include:
Yes. You will owe money when your loan is due if you use the loan amount for anything other than payroll costs, mortgage interest, rent, and utilities payments over the 24 weeks triggered after you received the loan. Payroll costs must represent at least 60% or the forgiveness amount.
You may also owe money if you do not maintain your staff and payroll, such as:
Your loan forgiveness may be reduced if you decrease your full-time employee headcount.
Your loan forgiveness may also be reduced if you decrease salaries and wages by more than 25% for any employee that made less than $100,000 annualized in 2019.
You may be able to avoid a reduction in forgiveness if you restore your full-time employment and salary levels by December 31, 2020 (or, for a PPP loan made in 2021, before the last day of the Covered Period). You may also be able to avoid a reduction in forgiveness if you can document an inability to return to your standard level of business activity due to compliance with COVID-19 requirements or guidance issued by the Centers for Disease Control (CDC) or other specific federal entities.Proceeds that are not forgiven must be repaid pursuant to your promissory note, and can only be spent on the following:
If you use PPP funds for unauthorized purposes, SBA will direct you to repay those amounts. If you knowingly use the funds for unauthorized purposes, you could be subject to additional liability such as charges for fraud.
An authorized signatory is required to complete the forgiveness application.
Once you submit your forgiveness application through our portal, Citizens has 60 days to review your application and supporting documents regarding amounts eligible for loan forgiveness. The accuracy and completeness of the information you provide will be key to processing your application as quickly as possible. If we have questions about how your loan forgiveness amount has been calculated, we will contact you directly. Once reviewed, Citizens will send your application to the SBA. The SBA will have 90 days to review and respond to Citizens. You will be notified as soon as we hear from the SBA on your loan forgiveness decision.
You will be notified if the SBA determines that all or part of your loan is not forgivable. If you do not agree with the SBA's determination, you may appeal the decision. The SBA will provide more information on the appeal process soon. You will be required to start repaying any portion of your PPP loan that is not forgiven. The loan term will be two years with a 1% interest rate. There is no prepayment penalty.
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