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Contact Us

On the phone. Online. In branch. When you need us, we’re here to help. The way we see it, it’s just good banking.

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Contact Information for Business Banking

Business Banking
1-800-4BUSINESS (1-800-428-7463)
Monday-Friday, 7:00 a.m.-7:00 p.m. EST
Saturday, 8:00 a.m.-5:00 p.m. EST

Business PhoneBank
1-800-862-6200

Questions about Business Online Banking
1-877-229-6428

Contact Information for Certificates of Deposit (CDs)

Questions about your CD
1-800-922-9999
24 hours a day, 7 days a week

CD product information
1-800-600-0008

Open a new CD
1-877-360-2472

Contact Information for Checking Accounts

Questions about your checking account
1-800-922-9999
24 hours a day, 7 days a week.

Checking product information
1-800-600-0008

Open a new checking account
1-877-360-2472

Debit card issues
1-877-242-7837
24 hours a day, 7 days a week

Overdraft Protection
1-800-922-9999
24 hours a day, 7 days a week

Order checks
1-866-322-1350

Contact Information for Credit Cards

Apply for a credit card
1-888-333-5145

Contact Information for Home Equity

Talk to home equity advisors
1-800-340-5626

Overdraft Line of Credit program
1-800-922-9999
24 hours a day, 7 days a week

Contact Information for Investing and Retirement

There is no contact information for Investing & Retirement on the current website. Can Citizens advise as to whether there is a dedicated number for Investing & Retirement so we can include it here?

Contact Information for IRA Savings and IRA CDs

For questions about a Citizens Bank IRA, please call Citizens Bank Retirement Services at 1-800-948-7200.

To open an IRA account, please stop by your nearest Citizens Bank Branch.

Contact Information for Money Markets

Questions about your money market
1-800-922-9999
24 hours a day, 7 days a week

Money market product information
1-800-600-0008

Open a new money market
1-877-360-2472

Contact Information for Mortgages

Questions about your mortgage account
1-800-234-6002

Talk to mortgage advisors
1-888-333-1206

Refinance or apply for a new mortgage
1-800-234-6002

Find a mortgage loan consultant near you

Contact Information for Online & Mobile Banking

Questions about personal Online Banking
1-800-656-6561

Questions about Mobile Banking
1-877-670-4100

Questions about Business Online Banking
1-877-229-6428

Online Banking outage information
1-800-922-9999
24 hours a day, 7 days a week

Contact Information for Savings Accounts

Questions about your savings account
1-800-922-9999
24 hours a day, 7 days a week

Savings product information
1-800-600-0008

Open a new savings account
1-877-360-2472

Overdraft from savings program
1-800-922-9999
24 hours a day, 7 days a week

Contact Information for Security, Privacy, and Fraud Prevention

Report account fraud
1-800-922-9999
24 hours a day, 7 days a week

Fraud prevention information
1-877-229-6430

Contact Information for Students

Student Borrowing
1-888-411-0266

Banking For Students
1-800-600-0008

Contact Information for Wealth Management

Questions about your wealth management accounts
1-800-242-2224

To schedule a complimentary financial review with a Financial Consultant from Citizens Investment Services please call 1-800-242-2224.

Even if you have a relationship with another investment firm, we can offer you an objective second look at your investment portfolio to help ensure you are on target to achieving your long-term financial goals.

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