What to do if you think you've been a victim of fraud
Report in app*
If you suspect fraud on a debit transaction, file a claim in the mobile app. Choose a transaction to begin the dispute.
Contact Customer Service
Our dedicated Fraud Customer Service Center can support you if you suspect fraud.
How Citizens Contacts You
Learn about the security measures in place to prevent fraud and shield your critical financial information.
Your Security Matters - ID Verify is in your branch now
ID Verify helps ensure only you can access your accounts. It safeguards your personal information, helps prevent fraud, and supports compliance with identity verification standards.
Together, we can keep your accounts safe
Fraud is when someone deceives you for financial gain. Learn about the types of fraud and how to protect yourself from scams.
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