Citizens Fraud and Security Center

Find all the resources you need for fraud protection, prevention and recovery.

What to do if you think you’ve been a victim of fraud:

Report fraud in the app*

If you suspect fraud on a debit transaction, file a claim in the mobile app. Choose a transaction to begin the dispute.

Contact Customer Service

Our dedicated Fraud Customer Service Center can support you if you suspect fraud.

How Citizens protects you

Learn about the security measures in place to prevent fraud and shield your critical financial information.

Together, we can keep your accounts safe.

Fraud is when someone deceives you for financial gain. Learn about the types of fraud and how to protect yourself from scams.

Protect your account

Learn how to recognize fraud and the security steps you can take to guard your account, as well as your identity.

Cybersecurity 101

Phishing, smishing and social media scams are constant threats to your safety. Learn how to stay ahead of scammers.

Identity theft protection

Know what identity theft is, tips to prevent it and what to do if you think your identity was stolen.

Student fraud basics

Know the top scams targeting college students, tips to prevent fraud and what to do if you are a victim.

Elder fraud awareness

Watch thought leaders share advice on how to protect aging loved ones from fraud and planning for the future.

Business fraud guide

Secure your corporate financial assets from fraud and reduce the risks of unauthorized activities.

Read more about fraud safety:

How to detect and protect yourself from fraud

How to identify a scammer

Online safety in the artificial intelligence era

What to do about a lost debit or credit card

© Citizens Financial Group, Inc. All rights reserved. Citizens is a brand name of Citizens Bank, N.A. Member FDIC

*Wireless carrier, text, and/or data charges may apply.