SCAM ALERT:
Banks are experiencing an increase in fraudsters pretending to be from the bank and offering to visit customers' homes to collect their debit or credit cards for "fixing." Remember, Citizens will never call you to collect your cards or go to your home. If you receive such a call and are unsure, hang up and call us back at 1-800-974-2260 to verify. Please share this information with your friends and family.
What to do if you think you’ve been a victim of fraud:
Report fraud in the app*
If you suspect fraud on a debit transaction, file a claim in the mobile app. Choose a transaction to begin the dispute.
Contact Customer Service
Our dedicated Fraud Customer Service Center can support you if you suspect fraud.
How Citizens protects you
Learn about the security measures in place to prevent fraud and shield your critical financial information.
Together, we can keep your accounts safe.
Fraud is when someone deceives you for financial gain. Learn about the types of fraud and how to protect yourself from scams.
Read more about fraud safety:
How to detect and protect yourself from fraud
How to identify a scammer
Online safety in the artificial intelligence era
What to do about a lost debit or credit card
© Citizens Financial Group, Inc. All rights reserved. Citizens is a brand name of Citizens Bank, N.A. Member FDIC
*Wireless carrier, text, and/or data charges may apply.