Scams impacting older adults
Millions of Americans fall victim to fraud every year. Some scams involve romance, charity, or use Artificial Intelligence (AI) that simulates a human. Learn what to look out for and how to protect the people you love.
Family impersonation scam
Scammers pose as a loved one in distress, claiming an emergency like an accident or arrest. They often pressure victims to send money quickly and keep the situation confidential, making it harder to verify the request.
Medical or education payment scams
Fraudsters may pretend to be from a medical provider, school, or government agency. They request payment or personal information for urgent bills or services that may be fake or unnecessary.
Romance scams
personal relationships to gain trust over time. Once a connection is established, they begin asking for money, often with emotional stories or repeated urgent requests.
Hear from our experts
Watch Citizens thought leaders share key advice on protecting your finances and planning ahead.
Chapter 1: The Impact of Fraud on Older Adults
See why older adults are often a target for fraud, and learn about common cyber threats
Chapter 2: Our Approach to Fraud Prevention
Learn how Citizens communicates to customers to help prevent and remediate fraud situations.
Chapter 3: How to Protect You and Your Loved Ones
Watch what you can do to have a safer banking experience
Chapter 4: Financial Planning for the Future
Get advice on how best to plan and prepare.
Video
What to do if you think you've been a victim of fraud:
Report fraud in the app*
If you suspect fraud on a debit transaction, file a claim in the mobile app. Choose a transaction to begin the dispute.
Contact Customer Service
Our dedicated Fraud Customer Service Center can support you if you suspect fraud.
How Citizens Contacts You
Learn about the security measures in place to prevent fraud and shield your critical financial information.
Learn more about financial planning and protection
Customer stories of fraud prevention
Hear from our customers about their experience with scams targeting older adults, and how Citizens offered support and guidance.
Meet with an advisor
It's a good time to discuss the planning process like setting up a Trusted Contact, someone who is authorized to speak with an advisor about an account and the account holder.
How to avoid scams
Access our tip sheet with practical guidance to help you recognize scams early and keep your information secure.
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Citizens Securities, Inc. and Clarfeld Financial Advisors, LLC do not provide legal or tax advice. The information contained herein is for informational purposes only as a service to the public and is not legal advice or a substitute for legal counsel. You should do your own research and/or contact your own legal or tax advisor for assistance with questions you may have on the information contained herein.
Banking products disclosure: Banking products are offered through Citizens Bank, N.A. ("CBNA"). For deposit products, Member FDIC.
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