Protect today, plan for tomorrow.

Take steps to safeguard aging loved ones from fraud now — and build a smart financial plan for the future.

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Guarding the “golden years”

Watch Citizens thought leaders share key advice on protecting your finances and planning ahead.

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Chapter 1: The Impact of Fraud on Older Adults

See why older adults are often a target for fraud, and learn about common cyber threats

Watch Chapter 1
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Chapter 2: Our Approach to Fraud Prevention

Learn how Citizens communicates to customers to help prevent and remediate fraud situations.

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Chapter 3: How to Protect You and Your Loved Ones

Watch what you can do to have a safer banking experience

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Chapter 4: Financial Planning for the Future

Get advice on how best to plan and prepare.

Scams impacting older adults

Millions of Americans fall victim to fraud every year. Some scams involve romance, charity, or use Artificial Intelligence (AI) that simulates a human. Learn what to look out for and how to protect the people you love.

Impersonates a grandchild asking for help

Pretends to need help with medical or education bills

Develops a romance and convinces the victim to send money

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Tips: How to avoid scams

Download Tip Sheet Now

Learn more about financial planning and protection

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9 Ways to Stay Safe from Credit Card Fraud and Scams

Stay safe from fraud
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How to Identify a Scammer

Learn about common scams
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6 Financial Planning Tips for Older Adults

Start the conversation
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Key Considerations for a Solid Financial Plan

Make a financial plan

Customer stories of fraud prevention

Hear from our customers about their experience with scams targeting older adults, and how Citizens offered support and guidance.

Meet with an advisor

It’s a good time to discuss the planning process like setting up a Trusted Contact, someone who is authorized to speak with an advisor about an account and the account holder.

Find an Advisor

© Citizens Financial Group, Inc. All rights reserved. Citizens is a brand name of Citizens Bank, N.A. Member FDIC

    Banking products disclosure: Banking products are offered through Citizens Bank, N.A. ("CBNA"). For deposit products, Member FDIC.

    **Citizens Wealth Management® Citizens Wealth Management (in certain instances DBA Citizens Private Wealth) is a division of Citizens Bank, N.A. (“Citizens”). Securities, insurance, brokerage services, and investment advisory services offered by Citizens Securities, Inc. (“CSI”), a registered broker-dealer and SEC registered investment adviser - Member FINRA / SIPC. Investment advisory services may also be offered by Clarfeld Financial Advisors, LLC (“CFA”), an SEC registered investment adviser, or by unaffiliated members of FINRA and SIPC providing brokerage and custody services to CFA clients (see Form ADV for details). Insurance products may also be offered by Estate Preservation Services, LLC (“EPS”) or an unaffiliated party. CSI, CFA and EPS are affiliates of Citizens. Banking products and trust services offered by Citizens.

    SECURITIES, INVESTMENTS AND INSURANCE PRODUCTS ARE SUBJECT TO RISK, INCLUDING PRINCIPAL AMOUNT INVESTED, AND ARE:
    · NOT FDIC INSURED · NOT BANK GUARANTEED · NOT A DEPOSIT · NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY · MAY LOSE VALUE