Guarding the "golden years"
Watch Citizens thought leaders share key advice on protecting your finances and planning ahead.
Chapter 1: The Impact of Fraud on Older Adults
See why older adults are often a target for fraud, and learn about common cyber threats
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Chapter 2: Our Approach to Fraud Prevention
Learn how Citizens communicates to customers to help prevent and remediate fraud situations.
Chapter 3: How to Protect You and Your Loved Ones
Watch what you can do to have a safer banking experience
Chapter 4: Financial Planning for the Future
Get advice on how best to plan and prepare.
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Scams impacting older adults
Millions of Americans fall victim to fraud every year. Some scams involve romance, charity, or use Artificial Intelligence (AI) that simulates a human. Learn what to look out for and how to protect the people you love.
Tips: How to avoid scams
What to do if you think you’ve been a victim of fraud:
Report fraud in the app*
If you suspect fraud on a debit transaction, file a claim in the mobile app. Choose a transaction to begin the dispute.
Contact Customer Service
Our dedicated Fraud Customer Service Center can support you if you suspect fraud.
How Citizens protects you
Learn about the security measures in place to prevent fraud and shield your critical financial information.
Learn more about financial planning and protection
9 Ways to Stay Safe from Credit Card Fraud and Scams
How to Identify a Scammer
6 Financial Planning Tips for Older Adults
Key Considerations for a Solid Financial Plan
Customer stories of fraud prevention
Hear from our customers about their experience with scams targeting older adults, and how Citizens offered support and guidance.
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Citizens Securities, Inc. and Clarfeld Financial Advisors, LLC do not provide legal or tax advice. The information contained herein is for informational purposes only as a service to the public and is not legal advice or a substitute for legal counsel. You should do your own research and/or contact your own legal or tax advisor for assistance with questions you may have on the information contained herein.
Banking products disclosure: Banking products are offered through Citizens Bank, N.A. ("CBNA"). For deposit products, Member FDIC.
**Citizens Wealth Management® Citizens Wealth Management (in certain instances DBA Citizens Private Wealth) is a division of Citizens Bank, N.A. ("Citizens"). Securities, insurance, brokerage services, and investment advisory services offered by Citizens Securities, Inc. ("CSI"), a registered broker-dealer and SEC registered investment adviser - Member FINRA / SIPC. Investment advisory services may also be offered by Clarfeld Financial Advisors, LLC ("CFA"), an SEC registered investment adviser, or by unaffiliated members of FINRA and SIPC providing brokerage and custody services to CFA clients (see Form ADV for details). Insurance products may also be offered by Estate Preservation Services, LLC ("EPS") or an unaffiliated party. CSI, CFA and EPS are affiliates of Citizens. Banking products and trust services offered by Citizens.
SECURITIES, INVESTMENTS AND INSURANCE PRODUCTS ARE SUBJECT TO RISK, INCLUDING PRINCIPAL AMOUNT INVESTED, AND ARE:
· NOT FDIC INSURED · NOT BANK GUARANTEED · NOT A DEPOSIT · NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY · MAY LOSE VALUE