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Customer convenience is our priority.
At Citizens Bank, we’re committed to providing products and services that meet the needs of all of our customers, including those with disabilities. Accessible banking is a top priority, and we are constantly monitoring and continually striving to improve accessibility and user experience, whether you bank with us online, through a branch, a phone conversation, or at one of our ATMs.
We are always working to develop stronger, richer customer relationships by delivering a differentiated experience across all of our distribution platforms, including online, in our branches, on the telephone, and via mobile banking platforms.
Log in to Online Banking and send us a secure message with your questions, comments, or concerns about any of our products and services. Online Banking & Bill Pay lets you arrange to have funds deducted directly from your accounts and transferred into the accounts of your payees. The system is safe and secure. You can find complete details about Online Banking & Bill Pay online, or see the Online Banking & Bill Pay FAQs for more information.
Access your checking, savings, credit card, or home loan accounts by using our contact centers 24 hours a day, 7 days a week and 365 days a year. Check your available balance; transfer money; and verify recent payments, deposits, and withdrawals and more by calling 1-800-922-9999. (Spanish speakers, call 1-888-398-7900.)
Send letters or packages to the Citizens Bank main office in your state. Be sure to include your return address and phone number so our representatives can follow up with you.
Our Branch/ATM Locator helps you find the nearest regular branch or supermarket branch.
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The zip code you entered is served by Citizens One, the brand name for Citizens Bank's lending business outside of our 11‑state branch footprint. Under the Citizens One brand we offer Auto Loans, Credit Cards, Mortgages, Personal Loans and Student Loans. To learn more, please visit: