Scams targeting students:
Learn how each scam works and what to watch for.
Loan scam
Scammers may offer loans or debt relief with terms that seem too good to be true. They often request personal information or upfront fees, using emails, calls, or texts to target students.
Scholarship and aid scam
Fraudsters may claim you've received a scholarship or financial award you didn't apply for. They then ask for bank details or fees to "process" funds, putting your personal information at risk.
Housing scam
Fake landlords may advertise low-cost housing and pressure you to send a deposit quickly. These listings often don't exist, targeting students who can't view the property before moving in.
Test prep scam
Scammers promote test prep services with promises of guaranteed results. After collecting payment, they may never deliver materials or services, leaving students without support.
What to do if you think you've been a victim of fraud:
Report in app*
If you suspect fraud on a debit transaction, file a claim in the mobile app. Choose a transaction to begin the dispute.
Contact Customer Service
Our dedicated Fraud Customer Service Center can support you if you suspect fraud.
How Citizens Contacts You
Learn about the security measures in place to prevent fraud and shield your critical financial information.
Learn more about student financial protection
Student fraud prevention tips and resolutions
Learn about these student scams and others to watch for, how to stay safe and the steps to report fraud.
Student loan questions and answers
You've got questions about a complex subject — student loans. Fortunately, there are answers.
What to do if you’re denied a student loan
A denial doesn't mean the end of your college journey—here's how to explore your options.
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