Scams targeting students:
Loan scam
Students with loans get tricked with promises of debt relief, forgiveness or reduced payments.
Scholarship and aid scam
Students are informed they've received a financial award and steal their account info.
Housing scam
Fake landlords pressure students to send a payment to secure a non-existent apartment.
Test prep scam
Scammers ask for a student’s credit card for test prep services and materials they never provide.
Student fraud prevention tips and resolutions
Learn about these student scams and others to watch for, how to stay safe and the steps to report fraud
What to do if you think you’ve been a victim of fraud:
Report fraud in the app*
If you suspect fraud on a debit transaction, file a claim in the mobile app. Choose a transaction to begin the dispute.
Contact Customer Service
Our dedicated Fraud Customer Service Center can support you if you suspect fraud.
How Citizens protects you
Learn about the security measures in place to prevent fraud and shield your critical financial information.
Learn more about student financial protection
How Gen Z can step up their cybersecurity game
Student loan questions and answers
What to do if you’re denied a student loan
Monitor your accounts easily in the Citizens mobile app.*
Freeze a card, view transactions, report fraud and more — anytime, anywhere.
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*Wireless carrier, text, and/or data charges may apply.