Yes, your account information will remain the same. Update the Citizens app in the app store and then log in to view your current bank details.

The new Citizens mobile banking app should update automatically if you have your automatic updates on. If it does not update automatically, you will have to go to the App Store® or Google Play™ to update it. There is no need to delete the app and reinstall it.

You will log into Mobile Banking using the same user ID and password that you established when you enrolled in Citizens Bank Online®.

All account information entered and displayed through Mobile Banking is secure and encrypted using Secure Socket Layer (SSL) technology. We also protect information by using hardened connections called Firewalls. Only devices authorized to communicate with the mobile banking system can make a connection. In addition, we require users to log into Mobile Banking with the same user ID and password combination as Online Banking. The Mobile Banking app also certifies all devices before adding them to the list of supported devices to ensure that all transactions are fully encrypted and secure. Mobile Banking for retail customers is covered by our Online Banking Guarantee.

You can enable/disable Fingerprint Login and Touch ID® from the Login & Security section within Settings. Fingerprint and Touch ID® will need to be set up on your device before it can be enabled within the application.

You can create a new user ID by clicking the "Forgot Online User ID?" link, or a new password by clicking the "Forgot Password?" link located on the Online Banking "Login" page. Or, you can call Customer Service at 800-656-6561.