How to use mobile banking

Banking made simple – that’s what our short videos show you. With just one click, you will learn about all the conveniences our mobile features offer and how they will enable you to bank on your own terms.

Basic information and card services

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Log in to mobile banking

Enroll in mobile banking, manage your account, or troubleshoot login issues all in our mobile app*.

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Biometric authentication

Enable biometric authentication with fingerprint login, face or touch ID for secure access to your account.

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Find your bank account number

Find your account number and other important account information, so you don’t have to write them down or remember them.

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How to find your bank routing number

Find your routing number and never worry about writing it down or remembering it.

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Freeze or unfreeze your debit card

Freeze or unfreeze your debit card with just a few taps if it’s ever misplaced or found.

Transfers, deposits and bill pay

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Mobile check deposit

Deposit checks using our mobile app. It takes just a few clicks and the snap of a pic, without visiting a branch or ATM.

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Transfer money between accounts

Transfer money between accounts anytime and view past transfers all in a moment’s notice.

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Send money with Zelle®

Located in our mobile app, Zelle®1 is a fast and easy way to send money with people you know without exchanging cash.

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Enroll in bill pay

Set up Bill Pay to pay all your bills in one place. Search the pay database to find bills you have paid before or add new bills. You can also edit or cancel pending payments and view your payments history.

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Pay your credit card bill

Pay your bill in the app with just a few taps. You can pay from your checking or savings account, and adding new accounts is easy.

Banking at the speed of life. Do it all on the go. Save time. Simplify your life.

Download our Mobile Banking app* with Mobile Deposit2

 

© Citizens Financial Group, Inc. All rights reserved. Citizens is a brand name of Citizens Bank, N.A. Member FDIC

1U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes and generally do not incur transaction fees. Data charges may apply.

*Wireless carrier, text and/or data charges may apply. Banking fees may apply.

2Mobile Deposit account eligibility requirements, deposit limits and other restrictions may apply. Data use fees may apply.

Apple, the Apple logo, iPad, iPhone, Touch ID, and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android and Google Play are a trademarks of Google Inc.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

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