Identity theft prevention and protection

How to stay safe from someone trying to impersonate you for financial gain, and what you can do if you're a victim.

Learn how each scam works and what to watch for.

Protect your physical property

Thieves often target mail, trash, and wallets to gather personal information. Limit what you carry, secure sensitive documents at home, and properly dispose of items that contain private details.

Protect your identity online

Use strong passwords and keep your devices and apps up to date. Be mindful of what you share online, verify website URLs, and review your accounts regularly for suspicious activity.

Protect yourself from phishing

Scammers use emails, texts, and calls that appear legitimate to steal information. Avoid clicking unfamiliar links, question unexpected requests, and stay informed on common tactics to spot red flags early.

Protect your credit score 

Scammers use emails, texts, and calls that appear legitimate to steal information. Avoid clicking unfamiliar links, question unexpected requests, and stay informed on common tactics to spot red flags early.

Your Security Matters - ID Verify is in your branch now

ID Verify helps ensure only you can access your accounts. It safeguards your personal information, helps prevent fraud, and supports compliance with identity verification standards.

Branch Locator

Report in app*

If you suspect fraud on a debit transaction, file a claim in the mobile app. Choose a transaction to begin the dispute.

Contact Customer Service

Our dedicated Fraud Customer Service Center can support you if you suspect fraud.

How Citizens Contacts You

Learn about the security measures in place to prevent fraud and shield your critical financial information.

Fraud is on the rise. Protect yourself.

Take control of your security with simple tips to protect your personal information and stay ahead of identity threats.

5 Cybersecurity mistakes you could be making online

5 common cybersecurity mistakes you could be making online.

Using public Wi-Fi? These tips can keep you safe

From coffee shops and hotels to airports and retail stores, it seems free Wi-Fi is everywhere these days. Yet the freedom and convenience this brings comes with a price.