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Pay My Loan

Whether you have a car, boat, recreational vehicle, home equity loan, or home equity line of credit from Citizens Bank, you have lots of choices to make your monthly payment using our PayMyLoan service.

Set Up Recurring Payments Online

Our PayMyLoan service has been upgraded and now allows you to better manage your payment activity easily and conveniently. Within our PayMyLoan page, you now have the option to establish a secure profile to manage payment transactions in the following ways:

  • Establish monthly recurring payments from your checking or savings account to your loan account online.
  • View your payment history for payments remitted via the PayMyLoan service.
  • Receive electronic receipts for payments made via PayMyLoan, and reminders for upcoming payments due.

Please click on the “Set-up Recurring Payments” button below. You will need your account number and the last four digits of your social security number to use this service.

Set-up Recurring Payments



Make a Payment Online

You can conveniently process payments to your loan online monthly by clicking on the “make a payment” button. Please make sure you have the following to use this service:

  • Your most recent loan statement and/or account number.
  • The last four digits of the social security number of the primary borrower on the loan.

*Please note, if your account was previously set-up for monthly auto-debit payments using a form, the PayMyLoan site and principal-only payment feature is not available. Principal-only payments may be remitted via mail, or via Citizens Bank Retail Branches. If you would like to convert your account from auto debit to recurring payments, please call 1-800-708-6680 for assistance.

Payments made with a checking account, savings account or debit card will post to your account on the same business day if paid by 5:30 p.m. EST (Monday-Friday). Payments made with an ATM card will post to your account on the same business day if paid by 4:00 p.m. EST (Monday-Friday).

There is no charge for using the online service.

Make a Loan Payment



Other Forms of Payment

By Mail
Allow 4 to 7 days for delivery and processing.
Mail your payments to the address that appears on your statement.

By Phone
Allow 1 Business day for processing.
Dial 1-888-805-0200 for Pay by Phone Services. Please note: there is a $12.50 charge to use the automated payment service. Additional charges may also be incurred if you choose to make a payment with a Citizens Bank representative.

In Branch
Same day processing.
Simply stop by any Citizens Bank branch during normal business hours.
Find a branch

By Debit Card
If using your ATM/Debit card, it should feature a Pulse, Star, or NYCE Logo.

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