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Contact us quickly with any suspicions or concerns.
To report any suspected fraud concerning your Citizens Bank accounts, call us at 1-800-922-9999 or call the phone number found on the back of your credit/debit card or monthly statement.
Attach any suspicious emails you may receive to a new email and send them to firstname.lastname@example.org. Then, be sure to delete the suspicious emails from your mailbox.
Citizens Bank has systems in place to detect unusual patterns of activity which could indicate fraud on your accounts. We may contact you to verify your activity. The number we provide you can be verified by you independently, and we will also verify your identity at the outset of the call.
At no time will you ever receive a call or email from the bank asking you for your login credentials. If you receive a suspicious phone call or email asking for your authentication credentials, you should decline to do so and call us at 1-800-922-9999.
If you become a victim of identity theft, we recommend that you:
Equifax Consumer Fraud
Fraud Victim Assistance
The zip code you entered is served by Citizens One, the brand name for Citizens Bank's lending business outside of our 11‑state branch footprint. Under the Citizens One brand we offer Auto Loans, Credit Cards, Mortgages, Personal Loans and Student Loans. To learn more, please visit: