Contact us quickly with any suspicions or concerns.
If you suspect fraud on a debit transaction, you can now file a claim in the mobile app. Go to your transactions and choose one you suspect as fraud and begin the dispute process. You will be able to add additional transactions to the claim.
You can check on the status of a submitted debit or ATM card claim (even when you initiated your dispute over the phone) in the mobile app from the hamburger menu by clicking on "Dispute Status."
If you suspect fraud or need to file a claim for another type of transaction you can call 1-800-922-9999 or the number found on the back of your debit card or monthly statement.
Citizens has systems in place to detect unusual patterns of activity which could indicate fraud on your accounts. We may contact you to verify your activity. The number we provide you can be verified by you independently, and we will also verify your identity at the outset of the call.
At no time will you ever receive a call or email from the bank asking you for your login credentials. If you receive a suspicious phone call or email asking for your authentication credentials, you should decline to do so and call us at 1-800-922-9999.
If you become a victim of identity theft, we recommend that you:
Equifax® | Experian® | TransUnion® |
Equifax Consumer Fraud
Division
1-888-766-0008
|
1-888-397-3742
|
Fraud Victim Assistance
Division
1-800-680-7289
|
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Equifax is a registered trademark of Equifax Inc.
Experian is a registered trademark of Experian Information Solutions, Inc.
TransUnion is a registered trademark of Trans Union LLC.