Citizens Zero Liability Coverage

Useful information and tips to help make sure you are covered

The Citizens Zero Liability coverage protects you from being held responsible for unauthorized transactions on your Citizens debit or covered credit card when reported promptly.

• If you suspect unauthorized use of your card, contact us immediately
• Don't share personal or account information (like your PIN or online banking information) with anyone
• Remember that you are responsible for reviewing your statements and reporting unauthorized transactions
• Claims of unauthorized use are subject to verification and investigation. If applicable law imposes a greater liability or a conflicting obligation, such applicable law shall govern
• If you experience fraud, we will close your current card in an attempt to protect your account