An upgraded bill pay experience

As we make exciting improvements, there will be a short upgrade period when you will able to view your payments, but you will need to contact us directly to make any changes. All previously scheduled payments will still process.

Most customers will notice minimal change in their bill pay experience. With a few exceptions, your payment setup will automatically migrate over to the new system.

If your payment has an issue, you will receive an email with instructions to avoid payment delays.

In the new bill pay experience, funds will be withdrawn from your account the night prior and sent on the scheduled date. Funds must be available that evening. To further assist you, send and delivery dates will be made visible to you on Online Banking and in the Citizens mobile app.*

After the upgrade, you'll need to take a moment to log in to Citizens Online Banking and reconnect your e-bills. For your security, we don't share or store any of your passwords to your bill providers.