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Frequently Asked Questions: Business

Have a question? Your answer might be here. Select a topic below to get started. Or, visit our Customer Service area for other ways to get help.

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Popular Questions:
  • How do I open a business banking account?

    Citizens Bank offers several ways for you to begin the process of applying for a business banking account. Complete an online request and someone will contact you. You can also open an account by calling the Citizens Bank PhoneBank at 1-800-4BUSINESS, or visit any Citizens Bank branch.

  • How do I access my business banking accounts?

    Citizens Bank has taken a number of steps to ensure the safety of your funds online. To learn more about how we secure your money and protect your privacy, look at our Safety and Security Measures page.

    • Call Citizens Bank at 1-800-4BUSINESS
  • How do I transfer funds?

    You can transfer funds at ATMs, by calling 1-800-862-6200, or by using Online Banking.

  • How do I order small business checks?

    We have partnered with Deluxe to provide safe and convenient options to order personal checks, Home Equity Line of Credit checks, or Personal Line of Credit checks:

    When you place your order using any of these convenient options, be sure to select your check style and confirm the following:

    • Name and Address
    • Routing Number
    • Account Number
    • Check Starting Number

    Please note: If you would like to change a name or address on your checks, please visit a branch near you or call us at 1-800-862-6200 to complete your order.

    Your checks will be sent in a new, flat package designed by Deluxe to accommodate new postal automation and keep delivery costs to a minimum. The new packaging is a streamlined blue envelope that is ¾ of an inch thick.

    Inside you will find a flat, easy-to-assemble box where you can store your checks as you did with the former packaging. Be sure to organize your checks in sequential order. The new packaging keeps delivery costs low while maintaining the security and quality we’re committed to providing.

  • What are automatic payments?

    Automatic payments provide a means for automatically scheduling payments in Pay Bills based on the options you select. Set up any vendor that you pay on a monthly basis to save you time and maximize your cash flow. You can set up two different types of automatic payments:

    • Automatic Payment Schedules - You can set up an automatic payment schedule to pay bills of a set amount at regular intervals. For example, you can schedule a payment at the first of each month to pay your rent, utilities, and vendors. This type of automatic payment is always available to you, regardless of whether you receive electronic bills from the biller or whether the biller lets you pay your electronic bills automatically.
    • Automatic Payments for Electronic Bills - If you receive electronic bills, some billers let you set up options for paying them automatically. You can decide whether to always pay the amount due or to set a limit on the amount for automatically paying the bill. You can also decide whether to make the payment on the due date or on the earliest date available after you receive the bill. This way you have more control over your cash flow.
  • What is mobile deposit?

    Mobile deposit is a convenient feature of the Citizens Bank Mobile Banking App that makes it simple to quickly and securely deposit checks using your smartphone or tablet. You just take a photo of the front and back of your check and follow the clear instructions that you'll see on-screen. It's another way of helping you bank better.

  • How do I open a business banking account?

    Citizens Bank offers several ways for you to begin the process of applying for a business banking account. Complete an online request and someone will contact you. You can also open an account by calling the Citizens Bank PhoneBank at 1-800-4BUSINESS, or visit any Citizens Bank branch.

  • How do I determine which business banking account best suits my business needs?

    Citizens Bank is dedicated to helping you find the right accounts for your business needs.

     

    • Online: Utilize our Checking and Savings comparison pages. This can help you identify which accounts are best suited to your needs and goals.
    • By Phone: Speak to a Business Banking Specialist – Monday through Friday, 7:00 a.m. to 7:00 p.m. ET and Saturdays, 9:00 a.m. to 5:00 p.m. EST. Call 1-800-4BUSINESS.
    • At the Branch: Speak to a dedicated Business Banking Specialist who can answer your questions and review your needs. Find a branch near you.
    • At Your Business: Set up an appointment to have a Business Banking Specialist come to your business and review the best products for your needs. Call 1-800-4BUSINESS.
  • How do I access my business banking accounts?

    Citizens Bank has taken a number of steps to ensure the safety of your funds online. To learn more about how we secure your money and protect your privacy, look at our Safety and Security Measures page.

    • Call Citizens Bank at 1-800-4BUSINESS
  • How do I transfer funds?

    You can transfer funds at ATMs, by calling 1-800-862-6200, or by using Online Banking.

  • How do I order small business checks?

    We have partnered with Deluxe to provide safe and convenient options to order personal checks, Home Equity Line of Credit checks, or Personal Line of Credit checks:

    When you place your order using any of these convenient options, be sure to select your check style and confirm the following:

    • Name and Address
    • Routing Number
    • Account Number
    • Check Starting Number

    Please note: If you would like to change a name or address on your checks, please visit a branch near you or call us at 1-800-862-6200 to complete your order.

    Your checks will be sent in a new, flat package designed by Deluxe to accommodate new postal automation and keep delivery costs to a minimum. The new packaging is a streamlined blue envelope that is ¾ of an inch thick.

    Inside you will find a flat, easy-to-assemble box where you can store your checks as you did with the former packaging. Be sure to organize your checks in sequential order. The new packaging keeps delivery costs low while maintaining the security and quality we’re committed to providing.

  • Who can I contact with questions about my check order?

    Deluxe has a toll-free number you can call for more information. It is 1-877-984-4146. Or you can email Deluxe at feedback@deluxe.com.
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  • How can I sign up?

    If you have an ATM/debit card, you can sign up online. You'll be asked to supply your card number and PIN, along with a Citizens Bank account number. If you do not have an ATM or debit card, call us at 1-877-229-6428 to sign up.

  • When can I start using Online Banking?

    You can begin using Online Banking immediately after signing up for your business banking account.

  • What kinds of features does Online Banking provide?

    You can review account history and current transactions; transfer funds between accounts; place stop payments; request copies of statements; set up multiple users with different levels of security access, schedule and payments; view images of cleared checks; download account data; and much more.

  • What are automatic payments?

    Automatic payments provide a means for automatically scheduling payments in Pay Bills based on the options you select. Set up any vendor that you pay on a monthly basis to save you time and maximize your cash flow. You can set up two different types of automatic payments:

    • Automatic Payment Schedules - You can set up an automatic payment schedule to pay bills of a set amount at regular intervals. For example, you can schedule a payment at the first of each month to pay your rent, utilities, and vendors. This type of automatic payment is always available to you, regardless of whether you receive electronic bills from the biller or whether the biller lets you pay your electronic bills automatically.
    • Automatic Payments for Electronic Bills - If you receive electronic bills, some billers let you set up options for paying them automatically. You can decide whether to always pay the amount due or to set a limit on the amount for automatically paying the bill. You can also decide whether to make the payment on the due date or on the earliest date available after you receive the bill. This way you have more control over your cash flow.
  • Who can I add as an online payee?

    You can pay almost any vendor and anyone in the United States: national bank card companies, mortgage or auto loan companies, suppliers, or utility providers. Any company or individual to which you could send a check for payment is eligible for payment through Online Bill Payment. Set up new payees at any time.

    Please note that individuals or businesses residing outside the United States are not eligible for bill payment. In addition, bill payments for tax payments or court-ordered payments are prohibited.

  • How long does it take to set up a new payee in the bill payment system?

    Once you are signed up for Online Banking, you can set up a payee at any time.

  • How safe is Online Banking? What systems are in place to ensure security?

    Citizens Bank has taken a number of steps to ensure the safety of your funds online. All business banking account information entered and displayed online is maintained on a secured database encrypted using Secure Socket Layer (SSL) technology. We also protect information stored in our database by hardened connections called firewalls. Only those devices authorized to communicate with the database can make a connection to the database. To learn more about how Citizens Bank secures your money and privacy look at our Safety and Security Measures page.

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  • What is mobile deposit?

    Mobile deposit is a convenient feature of the Citizens Bank Mobile Banking App that makes it simple to quickly and securely deposit checks using your smartphone or tablet. You just take a photo of the front and back of your check and follow the clear instructions that you'll see on-screen. It's another way of helping you bank better.

  • What are its benefits?

    With mobile deposit, depositing checks is simpler and more convenient than ever. It lets you use your smartphone or tablet to:

    • Deposit checks virtually anytime, anywhere.
    • Save time and trips to the branch.
    • Extend the business day to 10:00 p.m. ET and still have your mobile deposit count as a deposit on that business day.
  • How does it work?

    It’s simple to deposit checks with mobile deposit. From the Citizens Bank Mobile Banking App, here’s all you need to do:

    • Tap mobile deposit.
    • Pick the account you’re depositing to and enter the check amount.
    • Photograph both sides of your endorsed check with your smartphone or tablet camera, following the clear on-screen instructions.
    • Review your deposit information and then submit your deposit.
    • Look for the confirmation that your deposit was received.
    • You can view the deposit in Account History and see the details of your deposit and check images in View Recent Activity.
  • When can I make mobile deposits?

    You can deposit checks with mobile deposit whenever you want –– 24 hours a day, 7 days a week. Deposits received after 10:00 p.m. ET will be considered received on the next business day. Keep in mind that mobile deposits are subject to our standard Funds Availability Policy.

  • Who's eligible to use mobile deposit?

    To be eligible to use mobile deposit, just be sure you:

    • Have a personal or small business checking or savings account in good standing.
    • Are enrolled in Online Banking and have downloaded the Citizens Bank Mobile Banking App.

    If you meet this criteria, when enrolling you'll be presented with the Mobile Deposit Service Agreement. In order to complete enrollment, you MUST accept the Agreement.

  • Is there a fee for using the service?

    There's no fee for depositing checks with mobile deposit. Keep in mind, though, that mobile deposits are considered transactions, so accounts subject to transaction limits may result in fees.*

  • How will I know if I'm not eligible?

    If you're not eligible for mobile deposit, you'll receive a message when attempting to access the service within the Mobile Banking App. But before you get started, remember that to be eligible you must:

    • Have a personal or small business checking or savings account in good standing.
    • Be enrolled in Online Banking.
    • and have downloaded the Citizens Bank Mobile Banking App.
  • Which of my accounts can receive mobile deposits?

    You can make mobile deposits into most personal and small business checking, savings, and money market accounts.

  • Can I make payments with mobile deposit?

    Checks you deposit should be payable to you as the account holder or business (if appropriate), and endorsed on the back with your signature or official company stamp. Examples of checks that are NOT eligible for mobile deposit include:

    • Checks payable to others
    • Checks missing signature of issuer
    • Checks more than six months old
    • Foreign checks and items not payable in US currency
    • Travelers checks, money orders, postal money orders, and US Treasury checks
    • Checks that exceed your available deposit limit

    For a complete list of payment/check types which cannot be deposited with mobile deposit, please see Citizens Bank Mobile Deposit Service Agreement.

  • Are there any limits on the dollar amount and the number of deposits I can submit?

    Yes, for your protection, deposit limits apply. When you make a mobile deposit, you'll be notified of the amount you can deposit on the Make a Deposit and Deposit Amount screens. If you exceeded this limit, you’ll receive a message informing you about your limit. At that point, you can visit any ATM or branch to make your deposit.

  • When will my deposit become available?

    Mobile deposits will become available for your use in accordance with our Funds Availability Policy. The full value or $200, whichever is less, will be available the next business day. Any remaining amount will be available when the hold period expires.

  • Why are the funds from my mobile deposit on hold?

    Holds are placed to help protect both you and the bank from losses that could occur when a deposited item is returned unpaid. In certain instances, it’s possible that a hold will be placed at the time you submit a deposit or after you’ve made a deposit. A hold means that, although we’ve received your check for deposit, you won’t be able to use the funds until the hold period has expired. Hold periods are typically two to five business days but may extend longer in unusual circumstances. If a hold is placed on your deposit, you’ll receive a written notice from us. For additional information about holds, please refer to our Funds Availability Policy.

  • How do I endorse my checks for mobile deposit?

    Simply sign or use an official company stamp on the back of your check. Please write “For Citizens Bank Deposit Only” below your signature. Any items not properly signed will not be accepted via mobile deposit.

  • How will I know that my mobile deposit is received?

    After we successfully receive your deposit, you'll receive a deposit confirmation message on the screen. Received deposits will be viewable within the Account History of the deposit account you've selected, or within your mobile deposit Recent Activity. You can also choose to receive a digital deposit receipt via email for your records from the Deposit Confirmation screen.

  • How can I ensure that the check images I take will be high quality?

    To ensure a high-quality check image, your smartphone or tablet must have a built-in camera that's at least two megapixels. When capturing the image, please:

    • Place check on flat, dark-colored surface in a well-lit area.
    • Position device’s camera over check to minimize angles, glare, and shadows.
    • Align the check with the four corners of the guide image, and not the corners of your screen.
    • Avoid objects and clutter around the check.
    • Hold the device steady and the picture will be taken for you.
  • What should I do with the check after submitting it via mobile deposit?

    For your protection and verification purposes, you should write “Electronically Presented on [date]” across the top of the check and securely store it for 15 days. After this time, you can mark the check “VOID” and destroy it.

  • Are check images saved on my device?

    Check images are never saved on your smartphone or tablet. The images are securely transmitted and digitally stored at the bank in accordance with the Check 21 Act, which allows financial institutions to process checks electronically.

  • Can I deposit more than one check at a time?

    You can deposit multiple checks in the same Mobile Banking session; however, you may only photograph and submit one check at a time. Deposit limits and other restrictions may apply.

  • What if I submit a deposit for the wrong amount?

    All deposits are subject to verification. In the event an adjustment is necessary, we'll notify you in writing.

  • What if I have a question that's not answered here?

    Just call us at 1-877-670-4100, or visit your local branch. We're here to help you bank better.
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  • What kinds of business banking support does Citizens Bank offer?

    Online: Fill out our short online form and a Citizens Bank Business Banking Specialist will contact you whenever is most convenient for you.

    By phone: Speak to a Business Banking Specialist Monday through Friday, 7:00 a.m. to 7:00 p.m. ET and Saturdays, 9:00 a.m. to 5:00 p.m. ET. Call 1-800-4BUSINESS.

    At the branch: Speak to a dedicated Business Banking Specialist who can answer your questions and review your business needs. Find a branch near you.

    At your business: Set up an appointment to have a Business Banking Specialist come to your business and review the best products for your needs. Call 1-800-4BUSINESS.

  • What are your branch hours?

    Our online Branch/ATM Locator will provide you with the hours of operation, address information, and the phone number of the Citizens Bank branches closest to you.

  • How do I update my name and address in your system?

    Simply call us at 1-888-910-4100, visit any Citizens Bank branch, or make a request through the Online Banking message center.
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