Citizens Savings Tracker Service Agreement

This Citizens Savings Tracker Agreement (“Agreement”) contains the terms and conditions that govern your use of Savings Tracker (“the Service”). Please read this Agreement carefully and retain a copy for future reference. We may change the terms of this Agreement at any time by posting the updated Agreement within the online banking Account Documents. We will notify you of the changes in accordance with the procedures in the Agreement.

I. About the Service

Savings Tracker uses predictive technology to analyze your transaction patterns and identify money that can be automatically transferred to your designated savings account. To use the Service, you authorize us to debit your selected checking account and credit your selected savings account automatically

II. Eligibility

To enroll in the Service, you must have an eligible checking account (“Service Checking Account”) and an eligible savings account (“Service Savings Account”). During enrollment Savings Tracker will provide you with a list of accounts that are eligible to enroll. Only one checking account and one savings account can be selected for the service. You can change your account selection at any time after enrollment. You must be a named owner on the account to enroll in the Service. A money market account (MMA) is not eligible for the Service at this time. We have the right to determine eligibility and to restrict accounts that can be used with the Service at any time and in our sole discretion.

Once enrolled in Savings Tracker, transfer amounts and timing are based on your financial profile, account activity, account balance risk factors, account balance and total balance across all your accounts. Since Savings Tracker is based on your unique financial situation, transfer amounts and timing can vary by user.

Your financial situation is unique. This Service is provided as a courtesy. We make no representation or warranty that this Service is appropriate for you and your financial goals.

III. Insufficient Funds, and Overdraft Fees

The Service cannot predict all of your transactions when scheduling a Savings Tracker transfer. You are responsible for ensuring your Service Checking Account has sufficient funds for your needs, purposes and transactions. In the event your account balance falls below $0 and your account is overdrawn, you may be charged an overdraft fee if you do not deposit enough funds to cover the transaction(s). Please see your Personal Deposit Account Agreement for our overdraft policies. Please see how to cancel a scheduled Savings Tracker transaction below to avoid your account being overdrawn or having insufficient funds for transactions. Service transactions are posted in accordance with the Transaction Posting Order of your Personal Deposit Account Agreement.

Overdraft Protection allows you to link any eligible checking account to another eligible deposit account you have with us to help avoid an overdraft fee. To learn more or to sign up for overdraft protection, log into citizensbank.com, visit a Citizens branch, or call (800) 922-9999.

IV. Authorization for Service Transfer Amount and Frequency of Transfers

By agreeing to these terms, you authorize us to initiate electronic transfers of up to the following amounts and frequencies from your Service Checking Account to your Service Savings Account:

  1. Maximum individual transfer amount is up to $50.00 per transfer;
  2. Maximum daily transfer amount is up to $50 per day;
  3. Maximum transfer amount of $100 in the last 3 days;
  4. Maximum weekly transfer amount is up to $150.00 per week;
  5. Maximum monthly transfer amount is up to $600.00 per month;
  6. Maximum number of transfers per day is 1;
  7. Maximum weekly number of transfers is up to 5 transfers per week; and
  8. Maximum monthly number of transfers is up to 23 transfers per month.
  9. For “Pay Yourself First”, the maximum individual transfer amount is $10,000.00 per transfer

Service transfers will reduce the money available in your Account to cover other transactions. You acknowledge and agree that the amount and frequency of transfers will be determined and made by us. For example, we may change the frequency and amount of transfers for 3 Citizens is a brand name of Citizens Bank, N.A. Member FDIC. security purposes. You cannot change the frequency of electronic transfers, but you can change the amount of a scheduled transfer or cancel the scheduled transfer. You may also set a minimum balance threshold in your Service Checking Account, service transfers will not execute if your balance is below the minimum balance threshold. You may also set a maximum monthly transfer amount, and service transfers will not execute if the total amount transferred already meets or exceeds this threshold. The amount and frequency transferred by the Service may vary depending on your transaction history. Transfers will only be scheduled Tuesday through Friday. Transfers will not be scheduled if your account balance falls below a pre-determined minimum balance threshold determined by us.

V. Managing Account Settings for this Service

  1. Canceling a Scheduled Transfer by the Service. You can cancel or change the amount of a scheduled transfer initiated by the Service up until midnight ET on the day before it is scheduled by navigating to scheduled transfers and following prompts within the Citizens Mobile app or online banking. Please note that transfers cannot be canceled after they are executed.

VI. Transaction History

The Service may require approximately four months of transaction history to determine your spending patterns to find opportunities for savings. You may not see transfers by the Service when you enroll until the Service has enough transaction history.

VII. Fees

There are no fees associated with the Service.

VIII. Limits on Transfers and Withdrawals

Please remember that for savings accounts, federal law requires us to limit certain withdrawals and transfers to a total of no more than six (6) in any calendar month or statement cycle. You should review the terms and conditions of the underlying checking and savings accounts enrolled in the Service found within the Citizens Personal Deposit Account Agreement and Personal Account Charges Form.

IX. Alerts

You can receive Service Alerts by navigating to Alerts and following prompts within the Citizens Mobile app or online banking to set your Alerts preferences for this Service. If you are enrolled for Service Alerts, you will receive an Alert when the Service schedules a transfer. Message and data rates may apply. Your use of Alerts is governed by the Alerts terms contained in the Citizens Digital Banking Agreement and Disclosure.

X. Pausing the Service

You may pause this Service at any time by following the prompts within the Citizens Mobile app or online banking. You can choose to restart the Service at any time.

XI. Canceling the Service

If you wish to unenroll from the Service, you may do so by following the prompts within the Citizens Mobile app or online banking. Unenrolling from the Service will terminate this Agreement, and you will have to reenroll and re-consent to this Agreement to use the Service in the future. In certain instances, we may un-enroll you from the Service, including but not limited to, situations where your account is closed, you are no longer the owner of the account, or your account is web-disabled.

XII. Online Services

In order to enroll in the Service, you must also enroll or already have enrolled and agreed to be bound by the terms and conditions of the Citizens Digital Banking Agreement and Disclosure.

XIII. Privacy

Citizens values your privacy. For more information on how Citizens uses your information, please see our Online Privacy Policy at https://www.citizensbank.com/account-safeguards/privacy.aspx.

XIV. Disclaimer of Warranties

YOU AGREE YOUR USE OF THE SERVICE IS AT YOUR RISK AND IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. WE FURTHER MAKE NO WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

XV. Limitation of Liability

YOU AGREE THAT WE WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE OR SPECIAL DAMAGES, INCLUDING LOST PROFITS, REGARDLESS OF THE FORM OF THE ACTION OR THEORY OF RECOVERY, RELATED IN ANY WAY TO YOUR USE OF THE SERVICE EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.

XVI. Notification of Change in Terms

This Agreement will stay in effect until it is changed or terminated. We may change the terms of this Agreement at any time. Unless the law requires us to send you a specific notice, we will decide what kind of notice we will give you and the method of providing the notice. Your use of the Service after we have made such changes available will be considered your agreement to the change.

XVII. Other Agreements

In addition to this Agreement, you agree to be bound by and comply with such other written requirements as we may furnish to you in connection with either this Service or products which may be accessed via this Service, including, but not limited to, the Personal Deposit Account Agreement, other account agreements, end user license agreements, and with all applicable State and Federal laws and regulations. To the extent there is a conflict between the terms of this Agreement and your applicable account agreements with us, provided in conjunction with your use of the Service, the terms of your account agreement or Digital Banking Agreement and Disclosure, will control except as may be otherwise stated herein.

XVIII. Governing Law

This Agreement is governed by federal law and, to the extent not preempted by federal law, with the laws of the state where we open your Account, or, if we transfer your Account to another location, where we currently maintain your Account, without regard to its choice of law provisions. If any of the terms of this Agreement cannot be legally enforced, they will be considered changed to the extent necessary to comply with applicable law.

XIX. Severability

If any provision of this Agreement conflicts with the law under which this Agreement is to be construed or if any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, that provision will be deemed to be restated to reflect as nearly as possible to the original intentions of the parties in accordance with applicable law. The remaining provisions of this Agreement remain in full force and affect.

XX. Termination

We have the right to terminate this Agreement at any time. We will ordinarily send you notice of any termination, but we are not required to do so unless applicable law requires notice. Once we terminate this Agreement, no further or pending funds transfers will be made, including but not limited to any transfers scheduled in advance of the termination.

XXI. No Waiver

If we fail to exercise any of our rights within this Agreement or applicable law, such failure will not waive any of our rights.

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