Connecting cultures to deliver bespoke solutions

Growing up as a first-generation American, Heli Raval learned from an early age how to balance her Indian heritage with her Queens upbringing. "It was always a balancing act between being raised with traditional Indian culture at home while navigating American society outside," explains Raval, a Managing Director, Relationship Manager at Citizens Private Bank.

This ability to straddle two worlds has served Raval well in her private banking career, where she specializes in serving the private equity industry. Starting in finance in 2008, amid the global financial crisis, taught Raval the importance of adaptability. Over the years, she has honed her expertise across various facets of banking, from traditional retail banking to private wealth management to specializing in providing banking solutions to private equity firms and individuals.

In recent years, we've seen a significant shift, with more diverse-owned firms and individuals in decision-making roles. Many of these firms are now investing in underrepresented communities.

Evolving World of Wealth

Raval sees this evolution as an exciting opportunity, both personally and professionally. "Representation matters," she emphasizes. "Just having a seat at the table, being the banker serving this industry, makes a difference. When individuals from different backgrounds see a diverse group of senior leaders, it's empowering."

As a woman of color in private banking, Raval recognizes the impact of her presence. "The five-year-old girl from Queens would have never thought I'd be working on deals with general partners of large private equity firms," she reflects. "It shows that first-generation Americans can pursue the same opportunities and make a real difference."

How We Work to Make a Difference

For Raval and her team, making a difference means taking the time to get to know their clients and understanding their banking needs and goals. "It’s never a one size fits all approach to banking solutions, since you have some Fund Managers raising their first fund and others on their fifth or sixth fund, and some that are just independent sponsors." That’s where Raval’s specialized team, being well versed and experienced in the complex nature of the private equity business can keep things simple for the client from a banking standpoint while providing customized solutions to support and scale their business.

"We go above and beyond for our clients, anticipating their current and future needs," Raval explains. "Our expertise in the private equity space, combined with Citizens' comprehensive platform, allows us to be true strategic partners."

Citizens' 200-year history as a traditional bank, coupled with its strong retail presence provides the stability and resources Raval's clients require. The bank's extended private wealth offering and nationwide branch network offer additional convenience and peace of mind.

But what truly sets Citizens apart, according to Raval, is the exceptional service delivered by a diverse team that reflects the clients and communities it serves. "Having a team with varied backgrounds brings creative thinking to the solutions we provide," she notes. "It allows us to connect with our clients on a deeper level."

Extraordinary Commitment and Service

This commitment to diversity aligns with Raval's own values, instilled by her immigrant parents who started over in the U.S. "They showed me the importance of adaptability, humility, and hard work," she shares. "At Citizens, we embrace those same values, going the extra mile for our clients and serving as true partners."

Looking ahead, Raval is excited about the continued evolution of private equity and the opportunity to support her clients through Citizens' comprehensive offerings. For those seeking a private banking relationship that combines deep industry expertise with a personal touch, Citizens and Raval are ready to exceed expectations.

To learn more about how Citizens Private Bank can support your private equity endeavors, contact Heli Raval and her team today by following this link.