Matt Boss

Matt Boss joined Citizens Financial Group as Head of Consumer Banking in May 2025.

In his role, Boss leads Citizens’ consumer banking division, including retail banking and distribution, deposits, credit and debit cards, consumer lending, student banking, mortgage, business banking, and Citizens Pay. He is responsible for serving millions of customers through an extensive network of approximately 1,000 branches and more than 3,000 ATMs across the Northeast, Mid-Atlantic, Southeast, and California, as well as through award-winning digital capabilities.

Prior to Citizens, Boss served as a key member of the Management Committee and Head of U.S. Consumer Banking for TD Bank, where he led the personal banking lines of business, serving over 10 million customers. During his tenure, he was responsible for the operations and strategic direction of the retail store network, digital properties, ATMs, contact centers, credit cards, deposits, payments, residential lending, auto, and wealth management. Additionally, he served as TD Bank's U.S. Diversity Leadership Team Chair.

Before TD Bank, Boss served as Managing Director of Products and Marketing at Australia & New Zealand Banking Group (ANZ) in Melbourne. Earlier in his career, he held a variety of senior leadership roles at Bank of America, where he led teams in North Carolina and the United Kingdom across product, marketing, credit cards, and strategy.

Boss holds a bachelor's degree in business administration and finance from the University of Massachusetts. He currently serves on the Board of Directors for National Forest Foundation.