Susan A. LaMonica

Susan LaMonica is the Chief Human Resources Officer and a member of the bank's executive committee. In this role, she oversees a team of Human Resources professionals responsible for organizational development and culture, leadership and talent development, learning, inclusion, compensation and benefits and human resource operations. Susan is also responsible for the firm's Corporate Communications and Corporate Affairs divisions. She has played a critical role in the successful separation of Citizens from the Royal Bank of Scotland in the largest Commercial Bank IPO in US history and has since facilitated several acquisitions as part of Citizens' growth. Most recently, acquiring a large private bank team that enabled the national launch of Citizens' Private Bank.

Susan plays a key role in the bank's transformation with a multi-year Human Capital strategy and change agenda that reimagines how work gets done and experienced. She is driving the adoption of an agile operating model and leading the deployment of programs, resources and initiatives that support a culture that prioritizes skill development and reskilling and upskilling the workforce to be future ready.

Prior to joining Citizens in 2011, Susan held senior leadership roles at JP Morgan Chase. She served as the head of human resources for the investment banking and markets division globally, and before that served as the head of human resources for the consumer and commercial banking division. Susan also served as global head of development for the bank, leading the firm's efforts around talent, leadership, learning, diversity, culture, and organizational change. During her tenure she played a key role for human resources in several bank mergers. Before moving into human resources, Susan began her career with Chase Manhattan Bank, holding roles in operations, risk, and retail banking.

Susan has earned several external accolades for her work including from American Banker, BAI, and Stevie Awards Inc.

Susan is a community leader who continues to give back and make a difference in the industry and in her community. Currently, she serves on the Board of Directors for ProSight and serves as President of the Board for Oasis-A Haven for Women and Children. She also is on the Board of Trustees at Saint Joseph's University in Philadelphia and a member of the Council for Women of Boston College. Susan previously served on the Board of Directors for Enhabit (NYSE: EHAB) and served as Chair of the Compensation & Human Capital Committee. As Executive Sponsor of the Caring for Citizens Business Resource Group, LaMonica advocates for efforts to support working parents and caregivers to meet colleague, customer, and community needs.

Susan earned a B.S. in finance from Boston College and an MBA in finance from New York University.