A culture where everyone feels valued
Citizens is committed to building an inclusive and high-performing culture where everyone feels valued, respected, and heard as well as a sense of belonging.
We take the following steps to assess whether equal pay is received for equal work throughout our organization:
Pay for Performance
Compensation decisions are based on a "pay-for-performance" philosophy. This means annual compensation decisions are based on a blend of individual performance, business unit performance, and Citizens' overall performance. Colleagues are assessed during an annual review process which considers performance across a number of dimensions including financial, customer, human capital, and risk and control.
Manager Training
Managers receive annual training that includes tools and resources to help them make appropriate compensation decisions during our annual pay process. Rating and compensation recommendations submitted by managers are reviewed to ensure they are fair and equitable.
Analyzed Regularly
We conduct an annual pay equity analysis with an independent firm, reviewing compensation across roles while accounting for factors like performance and experience. If unexplained disparities are found, we make adjustments. Our latest results show women earn 99% of what men do in similar roles, with no disparity for people of color. We remain committed to fostering an inclusive environment and advancing diverse leadership.
Colleague Demographics
Below reflects our employee demographics as of December 31, 2024. Below the summary chart are links to our EEO-1 reports for the prior three years.
| EEO Job Group | Male | Female | White | Black/African American | Hispanic/Latino | Asian | American Indian/Alaska Native | Native Hawaiian / Other Pacific Islander | Two or More Races |
| Exec/Senior-Level Managers | 71.9% | 28.1% | 85.4% | 1.1% | 5.6% | 6.7% | 0.0% | 0.0% | 1.1% |
| First/Mid-Level Managers | 54.3% | 45.7% | 74.8% | 6.5% | 6.3% | 10.9% | 0.1% | 0.0% | 1.4% |
| Professionals | 53.9% | 46.1% | 69.0% | 5.9% | 7.3% | 15.7% | 0.1% | 0.2% | 1.7% |
| All Other** | 35.4% | 64.6% | 58.5% | 15.2% | 15.0% | 8.0% | 0.2% | 0.1% | 2.8% |
| Total Workforce | 44.8% | 55.2% | 65.1% | 10.7% | 11.0% | 10.7% | 0.2% | 0.1% | 2.2% |
**"All Other" is a combination of the following EEO-1 job categories: sales workers, administrative support workers, craft workers, and service workers.
Learn More about Citizens
Our Leadership
We are committed to strong governance. Get to know our senior leaders and board of directors.
Our Vision & Values
At Citizens we are committed to the core tenets of our Credo, and let it guide our actions every day.
Awards & Recognition
See how we’ve done over the years, check out the different industry and community awards held by the business.
Careers at Citizens
At Citizens, you’ll grow, innovate, and shape your future—while making a difference every day.
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