Made Ready to Drive Forward

We're proud to serve those who served our nation.

Military heroes dedicate their lives to protecting our nation. Citizens recognizes and values the extraordinary skills and unique perspectives of veterans, and we thank service members and their families for their hard work and bravery, and honor those who have died in the pursuit of freedom.

Support for service members through community partnerships

Citizens is proud to aid veterans and military families by providing payment-free hybrid vehicles, financial mentoring and other educational resources to combat-wounded heroes and Gold Star spouses. Partnering with the Military Warriors Support Foundation gives our colleagues a special and rewarding opportunity to make a difference. These partnerships play a critical role in assisting veteran communities following their military service, helping to create new opportunities and pathways as they move forward.

We’re committed to helping close economic gaps, fostering inclusion and promoting accessibility to resources by providing assistance for veteran-owned small businesses, financial education, and career pathways for veteran colleagues that leverage their transferable skills and support career development.

Taking care of our military colleagues

As part of our commitment to inclusion, we proudly support colleagues who are veterans or in the Reserves and their families through various initiatives.

Former Marine uses haircuts to support veterans in need

Valor Men’s Grooming is a winner of a 2024 Citizens Small Business Community Champion Award, which recognizes entrepreneurs striving to improve their community.

Helping veterans in the Bronx

Citizens partners with Military Warriors Support Foundation to support Tree ARMY, a husband-and-wife small business based in Bronx, NY.

FAQs

Some of the main benefits are:
- An interest rate reduction or limit of 6% on qualifying accounts.
- Reduction in payment for eligible accounts that have an interest rate above 6%.
- Protection from foreclosure and repossession for eligible accounts.
You may submit your request for SCRA benefits via the below channels. Please be sure to include your name, account number, contact information, and a copy of your most recent military orders calling you to active duty. If you are requesting benefits on behalf of someone else, please include their information as well.

Email: MilitaryAssistance@citizensbank.com
Fax: 855-872-1791
Mail: Citizens Bank
Military Assistance Team - JCA150
One Citizens Bank Way
Johnston, RI 02919
In most cases, yes. Citizens can provide you with an authorization letter; we’ll just need a few things from you! At your earliest opportunity, fax or mail your request to us at the information below.

Mail: Citizens Bank - JCB210
One Citizens Bank Way
Johnston, RI 02919
Fax: 1.877.362.6343

In your request, include the dates you will be out of the country, along with a copy of your military orders and current insurance information. Please also provide a fax number, if you would like a copy of the permission letter sent via fax; otherwise, once approved, we will mail your letter within two (2) Business Days of receipt.

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Home Buying Guide

Start off your homebuying journey on the right foot and familiarize yourself with the process with this step-by-step guide for how to buy a house.

Banking On The Go

Citizens offers digital ways to bank from anywhere. Learn more below on how to make a mobile check deposit and more on the go.