The student loan borrower will be eligible for a 0.25 percentage point interest rate reduction on their loan if the borrower or their cosigner (if applicable) has a qualifying account in existence with us at the time the borrower and their cosigner (if applicable) have submitted a completed application authorizing us to review their credit request for the loan. The following are qualifying accounts: any checking account (our student checking account might be worth considering in this case), savings account, money market account, certificate of deposit, automobile loan, home equity loan, home equity line of credit, mortgage, credit card account, or other student loans owned by Citizens Bank, N.A.
If you’ve received an email that you need to take action on your loan, you should choose either “Log In” or “Check My Loan Status.” If you do not already have a user account, you should create one at this time.
If your application has not been submitted for a credit review, you should choose "Finish an Application." There, you will see four options:
If you have already submitted your application for a credit review or created a username and password, you can always choose either to "Log In" or "Check My Loan Status" from the main page to access your most up‑to‑date loan status. If you need to get back to the main page, you can select "Start Over."
You may choose whether to physically sign or e‑sign your student loan application and promissory note.
Physically Signing: If you choose to physically sign your note, provide a bank statement verifying your name and physical address as stated on the application. If you cannot provide a bank statement, then a utility bill with this information is acceptable, along with a W‑2 or first two pages of your 1040 verifying your name, address, and SSN. If you do not file taxes or receive W‑2s but can be claimed as a dependent on another's tax return, we will accept the 1040 of the individuals who claim you as a dependent.
E-signing: This must be done through our application portal, not through the Sign and Certify function on Adobe Acrobat products. You must first review and agree to the Electronic Documents Consent. Then, under your Loan Documents Checklist, you can choose to complete your signature on the application and promissory note. You will be asked to complete four steps: 1) review your application/promissory note, 2) enter and validate the e‑sign code found on the bottom of the last page of the note, 3) consent to the terms of the note, and 4) consent to verify identity using the information found on your credit report.
After you select "Continue," you will be asked to answer four questions related to your credit report. These questions are generated by Equifax, a credit reporting agency, and relate to items in your personal credit profile. These questions allow us to verify your identity and protect you from fraud.
Yes, you can, but please note that we cannot currently accept emails in .jpg format. For security purposes, we strongly recommend that you upload your required documents directly to your application by logging in and reviewing your Action Items list.
Via Standard Mail:
Education Finance
P.O. Box 42124
Mailstop RTL295
Providence, RI 02940
Via Overnight Mail:
Education Finance
One Citizens Bank Way
Mailstop: JCA295
Johnston, RI 02919
For assistance with the Student Loan, or Student Loan for Parents call 1‑800‑708‑6684.
Citizens student loans are serviced in-house.
We perform all functions within the Citizens Financial Group family, from origination through repayment, giving the borrower one reliable source from start to finish. You can access the site here where you will be able to sign up for automatic payments, make one-time payments, and update your personal information if necessary. For real-time assistance, please call 833-531-1312 Monday – Friday 8am – 9pm EST.
Have more questions? Get more answers in our full FAQs section.
© Citizens Financial Group, Inc. All rights reserved. Citizens is a brand name of Citizens Bank, N.A. Member FDIC
†For additional information, please click the†symbols throughout this page to view our student lending disclosures.