We are in the process of transitioning our student loan servicing from Firstmark Services to Citizens and some borrowers may be impacted by this temporary split servicing.
If you have student loans serviced by Firstmark Services you can make a payment on your student loan through Firstmark Services or call 1-866-259-3767 between 8:00am - 9:00pm EST.
If you have student loans serviced by Citizens, you can make a payment on your student loan through Citizens or call 1-833-531-1312 between 8:00am-9:00pm EST.
Not sure who services your student loans? Call us at 1-877-464-6329 or use our online Chat feature by clicking "Chat With Us."
For student loans serviced by Firstmark Services, you may send a student loan payment to the following address:
Citizens Bank Firstmark Services
P.O. Box 2977
Omaha, NE 68103-2977
Citizens
P.O. Box 2595
Omaha, NE 68103-2595
If you have student loans serviced by Firstmark Services you can request a deferment by contacting Firstmark Services at 1-866-259-3767. Representatives are available Monday through Friday, 8:00AM-9:00PM EST.
If you have student loans serviced by Citizens, you can request a deferment by contacting Citizens at 1-833-531-1312. Representatives are available Monday through Friday, 8:00AM-9:00PM EST.
Borrowers may apply for co-signer release† if they have entered full principal and interest repayment. Interest only payments do not qualify. The borrower must meet certain credit and eligibility guidelines when applying for co-signer release. Borrowers must complete a cosigner release application and provide income verification documents for review. The borrower must be a U.S. citizen or permanent resident (living in the US or US territories). Borrowers may apply for cosigner release once every 12 months from the previous application date. Terms and conditions apply. Note: co-signer release is not available on the Student Loan for Parents.
For student loans, the 1098-E tax form is generated when there is $600 or more interest paid. The form should be available along with your January statement.
If you have student loans serviced by Firstmark Services, you may contact Firstmark Services at 1-866-259-3767. They can answer any questions you have regarding the servicing of your student loan and tax form.
If you have student loans serviced by Citizens, you may contact Citizens at 1-833-531-1312. They can answer any questions you have regarding the servicing of your student loan and tax form.
Some Citizens student loan borrowers may experience "split servicing" as a result of Citizens moving its servicing from Firstmark Services to Citizens. This is a temporary transition and only impacts some borrowers who have student loans serviced by both Firstmark Services and Citizens.
Utilizing the two servicing platforms will have no impact to your combined payments due. The only change is where you make your payment and who is servicing the loan.
Any auto-payments that have been previously established with Firstmark Services will not transfer to new student loans serviced by Citizens. You will have to re-enroll in auto-pay.
For student loans serviced by Firstmark Services, you can access your loans at Firstmark Services
For student loans serviced by Citizens, you can access your loans at Citizens
Not sure who services your student loans? Call us at 1-877-464-6329 or use our online Chat feature by clicking "Chat With Us."
We are currently working on the overall timeline. Communication will be sent as we get closer to the migration date that will guide you through the transition.
Have more questions? Get more answers in our full FAQs section.
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