Welcome to Citizens. Let's get you set up.

Find everything you need to start using your new account—step by step.

Enroll in mobile banking

Download the easiest way to check balances, send money and manage your account.

Get started

Take control of your account with digital-first features in the Citizens mobile app.1

Download App

Visit our online and mobile banking page for more information.  

Activate your debit card

Enjoy instant access to cash, digital wallet convenience and 24/7 fraud monitoring.

How to activate

  1. Open the Citizens mobile app
  2. Tap Settings → Manage Cards → Choose Card → Activate
  3. Tap Activate Debit Card
Activate Card

Prefer to activate it over the phone? Call the number on the sticker on your new card.

Set up direct deposit

Access your paycheck up to 2 days sooner.2

Follow 3 easy steps in our app

  1. Find your employer
    Select from our database of employers and payroll providers.
  2. Authenticate
    Sign in with your employer username and password.
  3. Confirm details
    Set the deposit amount and confirm your account information.
Set Up Direct Deposit

Alternatively, you can download and fill out the form, then submit it to your employer.

Set account alerts

Track account activity with balance, transaction, and payment alerts.

How to stay informed

  1. Open the Citizens mobile app
  2. Go to Settings → Alert Preferences
  3. Choose how you want to be notified
Set Alerts

Enroll in Zelle®

Pay friends and get paid back – quickly and securely.3

How to get started

  1. Open the Citizens mobile app
  2. Go to Pay & Transfer → Zelle®
  3. Use your email or mobile number to enroll
Enroll in Zelle

Note: You can only be enrolled in Zelle® at one institution at a time. If you already have Zelle® set up at another bank, you will need to unenroll there before setting it up here.

Help when you need it

Find a branch or ATM

Use our branch locator to find an ATM, ITM or branch near you.

24/7 Phone support

Call 1-800-922-9999 for fast and friendly support.

Get answers to your questions

Visit citizensbank.com/customer-service for more information.

© Citizens Financial Group, Inc. All rights reserved. Citizens Bank, N.A. Member FDIC

1 Wireless carrier, text, and/or data charges may apply.

2 If you are a Citizens Personal Checking, Savings or Money Market account customer that has set up a direct deposit with a payor, you may be able to get that direct deposit up to two days early with Citizens Paid Early®. Whether a direct deposit is eligible for Paid Early is at our discretion and we cannot guarantee that you will always receive the Paid Early service.

3 To send or receive money with Zelle®, both parties must have an eligible checking or savings account. Transactions between enrolled users typically occur in minutes. Don't use Zelle® to send money to people you don't know. Data charges may apply.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.