Why did I receive a letter?

You may have been issued a check that was never cashed. After a dormancy period, the issuer is legally required to report and transfer the funds to the state.

What is a dormant account?

A Citizens Bank account is considered dormant when there has been no transaction activity for a specified period. To avoid your account becoming dormant, make sure to perform at least one transaction within the designated timeframe.

What happens when your account becomes dormant?

Maintenance Fees: Dormant accounts may be subject to monthly maintenance fees. Reactivation: Reactivate your account by performing a transaction or contacting our customer service.

If your account remains inactive for an extended period, it may be considered abandoned and subject to escheatment. This means the assets in the account will be transferred to the state.

How do I avoid escheatment?

Steps to avoid escheatment: Notification: Citizens Bank will send due diligence letters prior to escheatment, informing you of the impending transfer. Action Required: Follow the instructions on the letter to claim your funds before they are escheated to the state.

What are unclaimed property?

Types of unclaimed property: Savings accounts Checking accounts Stocks CDs Safe Deposit Box contents Trust distributions Uncashed Money Orders or Cashier's checks Credit balances Customer deposits Overpayments

What can I do if my funds have already been handed over?

For more information, visit unclaimed.org or missingmoney.com.

Dormant Checking & Savings accounts

Information about dormant accounts, escheatment, and how to claim your unclaimed funds.

Example notice: Refer to the example notice provided on this page for specific steps and contact information.

Steps to take:

Read the Notice: Carefully review the instructions provided in the notice.
Complete the Required Actions: Follow the steps to reactivate your account or claim your funds.
Contact Us: If you have any questions or need assistance, please reach out to our customer service team.

How to contact us

We are here to help you manage your accounts and ensure you reclaim any unclaimed property. If you have any questions or need further assistance, please contact Citizens' customer service.

Call us

If you have any questions, please contact us at 800-922-9999.

Visit a branch

Use our branch locator to find a branch near you.

Dormant Checking & Savings accounts

What should I do if I receive an abandoned property notice from Citizens?

Example notice: Refer to the example notice provided on this page for specific steps and contact information.

How to contact us

Call us

Visit a branch

Frequently asked questions about escheatment and dormant accounts