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Frequently Asked Questions: Contactless Card

Have a question? Chances are, you'll find the answer here.

 

What to know about Contactless Card 

  • What is a Contactless/Tap to Pay payment? 
    Contactless/ tap to pay payments use short-range wireless technology to make secure payments between a contactless card or payment-enabled device and a contactless-enabled checkout terminal. Customers can tap their card near the Contactless Symbol , and their payment is sent for authorization.
  • How do I know if my card is equipped with Contactless/Tap to Pay technology?
    Simply look for the Contactless Indicator on the front of your card (it looks like a sideways WIFI symbol).

  • Do cards still function the same way?
    Yes! You can still transact by swiping or inserting your card at check out, we’ve simply added Contactless/Tap to Pay payments as a new and easier way to pay.
  • Is tapping safe?

    Yes! Contactless/Tap to Pay payments offer the same security as EMV Chip transactions and they are backed by Visa Zero Liability. This means you are not liable for purchases not made by you. We also offer 24*7 fraud protection and monitoring to help keep you safe.

    You can’t pay accidentally. Cards must be 1-2 inches from the payment terminal and you won’t be billed twice, even if you accidentally tap to pay twice.

  • Where can I pay with a Contactless/Tap to Pay enabled card?
    You can use your Contactless/Tap and Pay card anywhere you see the contactless payment symbols.

  • How do I pay with a Contactless/Tap to Pay card?
    When you are ready to check out, you can simply tap your card at the enabled terminal. The card should be within 1-2 inches of the terminal; however some terminals function best if you tap the Contactless/Tap to Pay enabled card to the terminal itself.
  • How long should I tap?
    You only need to hold your card to the terminal for a short 1-2 seconds.
  • Why should I use Contactless/Tap to Pay? 
    Contactless/Tap and Pay payments are Fast, Simple and Secure!
  • What is a Contactless/Tap to Pay payment? 
    Contactless/ tap to pay payments use short-range wireless technology to make secure payments between a contactless card or payment-enabled device and a contactless-enabled checkout terminal. Customers can tap their card near the Contactless Symbol , and their payment is sent for authorization.
  • How do I know if my card is equipped with Contactless/Tap to Pay technology?
    Simply look for the Contactless Indicator on the front of your card (it looks like a sideways WIFI symbol).

  • Do cards still function the same way?
    Yes! You can still transact by swiping or inserting your card at check out, we’ve simply added Contactless/Tap to Pay payments as a new and easier way to pay.
  • Is tapping safe?

    Yes! Contactless/Tap to Pay payments offer the same security as EMV Chip transactions and they are backed by Visa Zero Liability. This means you are not liable for purchases not made by you. We also offer 24*7 fraud protection and monitoring to help keep you safe.

    You can’t pay accidentally. Cards must be 1-2 inches from the payment terminal and you won’t be billed twice, even if you accidentally tap to pay twice.

  • Where can I pay with a Contactless/Tap to Pay enabled card?
    You can use your Contactless/Tap and Pay card anywhere you see the contactless payment symbols.

  • How do I pay with a Contactless/Tap to Pay card?
    When you are ready to check out, you can simply tap your card at the enabled terminal. The card should be within 1-2 inches of the terminal; however some terminals function best if you tap the Contactless/Tap to Pay enabled card to the terminal itself.
  • How long should I tap?
    You only need to hold your card to the terminal for a short 1-2 seconds.
  • Why should I use Contactless/Tap to Pay? 
    Contactless/Tap and Pay payments are Fast, Simple and Secure!

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