Welcome to Citizens Bank. This site is screen reader friendly.

Skip to content Skip to main navigation Skip to main sub navigation Skip to footer navigation

Important News about the Availability of Online and Mobile Services

Since January 24th, our website has experienced temporary disruptions due to an unusually high volume of Internet traffic, similar to disruptions that recently have impacted other U.S. banks. This excessive traffic, commonly known as a distributed denial of service (DDoS), prevents our customers from accessing our Online and Mobile Banking services.

As a result, you may experience slow response times or issues with the availability of Online and Mobile Banking. We are working to restore these services as quickly as possible and want to assure you that customer accounts and personal information were not compromised. For immediate service, please visit one of our branches and ATMs, or call our 24/7 Customer Contact Center at 1-800-922-9999.

Additionally, if you incur any fees due to this disruption in service, please speak with a banker at your local branch or call our Customer Contact Center.

We apologize for any inconvenience and thank you for your patience as we work to resolve this issue.



Branch/ATM Locator

Over 1,100 branches close by.

Receive Email Updates

Sign up now to receive offers and updates from Citizens Bank.