Why does my Citizens Bank card have a chip?
Citizens Bank chip cards provide greater protection against fraud. Chip cards are becoming the security standard in the U.S. Chip technology is already used in over 130 countries around the world, including Canada, Mexico, South America, Europe, and Asia, so you’ll enjoy greater protection when making purchases at home or when travelling internationally.
When will I receive my chip card?
If you are an existing Citizens Bank cardholder, there is no need to request a card. You’ll automatically receive a chip-enabled card when your current card expires or needs to be reissued. If you wish to receive a chip card sooner, please call 1-800-922-9999.
Can I still use my old card?
You can continue to use your existing card until your new chip card is sent to you. When you receive and activate your new chip card, your old card will no longer be available for use. You should destroy your old card once you activate your new chip card.
Will I have to pay any fees to use my new chip card?
There are no additional fees to use your new card.
Should I be concerned that my Citizens Bank card does not have a chip?
There is no need to be concerned that your current card is not a chip-enabled card. Retailers will continue to accept cards with a magnetic stripe and all Citizens Bank cards are protected by the Citizens Bank Zero Liability Policy, so you’re not responsible for charges you do not authorize. If you desire to have your card reissued in advance of the expiration date on your card, please call 1-800-922-9999.