Access your account information, explore payment options, or find answers to your home loan questions. We’ll make it easy.
The address below must be used to notify us of a possible error, request information, dispute credit reporting or opt out of bankruptcy statements, and can be used to file a complaint.
Citizens
Attn: Customer Service
P.O. Box 6260
Glen Allen, VA 23058-6260
We are here to help. We have several options available to assist you if you are having difficulty making your payments.
Our Home Loan Originators are registered with the Nationwide Mortgage Licensing System and Registry (NMLS). Check your loan originator's status here.
© Citizens Financial Group, Inc. All rights reserved. Citizens Bank, N.A. Member FDIC
† For additional information, please click the † symbols throughout this page to view our mortgage disclosures.
Citizens mortgage disclosure: Mortgages are offered and originated by Citizens Bank, N.A. (NMLS ID# 433960). All loans are subject to approval. Offers may be withdrawn without notice.
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