Important upgrade information and what you need to know:
Service Upgrade Period Aug. 29 - Sept. 7
As we make exciting improvements, there will be a short view-only period when you will not be able to add new payees or schedule new payments. We encourage you to review scheduled payments before August 29. All previously scheduled payments will still process.
Payment withdrawal change
After the upgrade, payments will be withdrawn the night before they're due. For example, if you schedule a payment for October 8, then the funds will be withdrawn from your account on the evening of October 7 and delivered to the biller on October 8.
Reconnect your e-bills
To avoid any interruptions after the upgrade, you'll need to log in to Citizens Online Banking through your web browser and reconnect your e-bills. For your security, we don't share or store any of your login credentials, such as accounts numbers, passwords, and usernames, associated with your bill providers.
Seamless payment migration
Most customers will notice minimal change in their bill pay experience. With a few exceptions, your payment setup will automatically migrate over to the new system.
If your payment has an issue, you will receive an email with instructions to avoid payment delays.
How to set up bill pay in the new system
Set up in the mobile app
Setting up a bill payment in the Citizens mobile app will be very similar to what you do today. If you need a refresher, follow the step-by-step directions in the demos below to get started.
Set up on the online banking platform
Your bill pay experience on Citizens Online Banking will look a bit different. If you need help with setting up future payments or an e-bill, follow the step-by-step demos below.
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