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Access My Personal Loan

Whether you're looking to complete an application for a Citizens Bank Personal Loan, or make payments to an existing loan, you can find the web sites and contact information you need here.

Questions? Ask a Citizen?
Questions? Ask a Citizen?

Access an Existing Application

Already submitted an application for a Citizens Bank Personal Loan?

Complete an Application or


Complete a Co-Applicant Application



Manage Your Existing Loan

  • Access your loan details, including your most recent payments and current balance.
  • Review and/or edit account information
  • Find instructions on how to make a payment.
  • Set up automated payments.

Log In


If you applied for your loan on or before July 12th, 2019 Log in here


Forms of Payment If You Applied For Your Loan On or Before July 12th, 2019

Set up Automated Payments
You can make your payments electronically! At your request, payments will be automatically deducted from your checking or savings account. Your time is valuable, and KwikPay offers convenience, savings and security!

By Phone
You can make your payments over the phone, by calling our customer service number and selecting the “Make a Payment” option. You will need a valid checking account to make a payment with this method. 1-855-819-7137 (toll free)

Web Payment
Click here to make your payments online. You will need a valid checking or savings account to make a payment with this method.

By Mail
Citizens Bank
Firstmark Services
PO Box 2977
Omaha, NE 68103-2977

Forms of Payment If You Applied For Your Loan After July 12th, 2019

Set up Automated Payments
You can make your payments electronically! At your request, payments will be automatically deducted from your checking or savings account.

By Phone
Call toll free 1-866-999-0107

Web Payment
Click here to make your payments online

By Mail
Citizens Bank 
P.O. Box 42032
Providence RI 02940-2002

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