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Access My Student Loan

Whether you're looking to complete an application for a Citizens Bank Student Loan® or Education Refinance Loan, or make payments to an existing loan, you can find the web sites and contact information you need here.

Need to access an existing application?

Already submitted an application for a Citizens Bank Student Loan or Education Refinance Loan? Use the links below to access existing applications, submit requested documents, and complete remaining steps in the process.

For assistance with the online application, call 1-888-411-0266 and speak to a Student Lending Specialist.



Manage Your Existing Loan

Find all the information you need to access your Student Loan or Education Refinance Loan online through Firstmark Services, our trusted servicing partner. It’s an easy way to manage your loans on the go, and:

  • Access your loan details, including your most recent payments and current balance.
  • Review and/or edit account information
  • Find instructions on how to make a payment.
  • Set up automated payments with KwikPay.

Make a Loan Payment



Forms of Payment

Set up Automated Payments
You can make your payments electronically! At your request, payments will be automatically deducted from your checking or savings account. Your time is valuable, and KwikPay offers convenience, savings and security!

By Phone
You can make your payments over the phone, by calling our customer service number and selecting the “Make a Payment” option. You will need a valid checking account to make a payment with this method. 1-888-538-7378 (toll free)

Web Payment
Click here to make your payments online. You will need a valid checking or savings account to make a payment with this method.

By Mail
Citizens Bank
Firstmark Services
PO Box 2977
Omaha, NE 68103-2977

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