Your go-to page to manage existing student and refinance loans or applications
If you've started a student loan application and and would like to pick up where you left off, click below.
Make payments, view statements, and more by logging in to your Firstmark and/or Citizens loan platform.
Log in to make a payment, check your balance, view statements and more.
Log in to make a payment, check your balance, request funds, view statements and more.
For existing loan customers with multi-year approval, log in and select "Request more funds" from the dashboard.
When a person is approved for a student loan and decides to accept the loan, the borrower and cosigner (if applicable), will be required to review and sign your Application and Promissory Note as well as complete a Self-Certification Form which we will provide to you. Once all documents are signed and accepted, we will disburse the student loan funds to your school electronically (or directly to the school if they cannot receive electronic payment). Funds would not be disbursed to the borrower directly.
We are in the process of transitioning our student loan servicing from Firstmark Services to Citizens and some borrowers may be impacted by this temporary split servicing.
If you have student loans serviced by Firstmark Services you can make a payment on your student loan through Firstmark Services or call 1-866-259-3767 between 8:00am - 9:00pm EST.
If you have student loans serviced by Citizens, you can make a payment on your student loan through Citizens or call 1-833-531-1312 between 8:00am-9:00pm EST.
Not sure who services your student loans? Call us at 1-877-464-6329 or use our online Chat feature by clicking "Chat With Us."
For student loans serviced by Firstmark Services, you may send a student loan payment to the following address:
Citizens Bank Firstmark Services
P.O. Box 2977
Omaha, NE 68103-2977
Citizens
P.O. Box 2595
Omaha, NE 68103-2595
There can be many reasons why a student loan would be partially disbursed. A couple of factors to consider would be the original application amount. If you've applied for a full year, we would disburse equal amounts each semester from the amount you requested. That amount could potentially change depending on your communications with the school. For instance, 2 semesters a year with a $40,000 loan we would disburse $20,000 each semester unless you contacted the school to change the amount and they approved it.
If you have student loans serviced by Firstmark Services you can request a deferment by contacting Firstmark Services at 1-866-259-3767. Representatives are available Monday through Friday, 8:00AM-9:00PM EST.
If you have student loans serviced by Citizens, you can request a deferment by contacting Citizens at 1-833-531-1312. Representatives are available Monday through Friday, 8:00AM-9:00PM EST.
Student loan borrowers who applied with a cosigner may seek cosigner release after making 36 consecutive on-time principal and interest payments. On-time payments are defined as being made within 15 days of the due date. The borrower must meet both credit and income guidelines when applying for cosigner release. The borrower will be subject to a credit check and income verification to ensure the borrower is able to make the required payments. Borrowers who were international students may also apply for cosigner release by demonstrating U.S. citizenship or permanent resident status in addition to the above requirements. Please note that borrowers of the Multi-Year Approval feature will not be eligible to apply for cosigner release until after they are no longer enrolled at least half-time in school.
If you have student loans serviced by Firstmark Services, you can apply for a cosigner release by contacting Firstmark Services at 1-866-259-3767. Representatives are available Monday through Friday, 8:00AM-9:00PM EST.
If you have student loans serviced by Citizens, you can apply for a cosigner release by contacting Citizens at 1-833-531-1312. Representatives are available Monday through Friday, 8:00AM-9:00PM EST.
In general, if the borrower has passed away, the cosigner will be released from future repayment obligations and the remaining loan balance will be forgiven. If a cosigner passes away, on the other hand, the primary borrower is responsible for the remaining amount due.
For student loans, the 1098-E tax form is generated when there is $600 or more interest paid. The form should be available along with your January statement.
If you have student loans serviced by Firstmark Services, you may contact Firstmark Services at 1-866-259-3767. They can answer any questions you have regarding the servicing of your student loan and tax form.
If you have student loans serviced by Citizens, you may contact Citizens at 1-833-531-1312. They can answer any questions you have regarding the servicing of your student loan and tax form.
Some Citizens student loan borrowers may experience "split servicing" as a result of Citizens moving its servicing from Firstmark Services to Citizens. This is a temporary transition and only impacts some borrowers who have student loans serviced by both Firstmark Services and Citizens.
Utilizing the two servicing platforms will have no impact to your combined payments due. The only change is where you make your payment and who is servicing the loan.
Any auto-payments that have been previously established with Firstmark Services will not transfer to new student loans serviced by Citizens. You will have to re-enroll in auto-pay.
For student loans serviced by Firstmark Services, you can access your loans at Firstmark Services
For student loans serviced by Citizens, you can access your loans at Citizens
Not sure who services your student loans? Call us at 1-877-464-6329 or use our online Chat feature by clicking "Chat With Us."
We are currently working on the overall timeline. Communication will be sent as we get closer to the migration date that will guide you through the transition.
Have more questions? Get more answers in our full FAQs section.
Get help with your online application:
Available Monday – Friday 8am – 9pm EST
Call (888)411-0266
© Citizens Financial Group, Inc. All rights reserved. Citizens is a brand name of Citizens Bank, N.A. Member FDIC
† For additional information, please click the † symbols throughout this page to view our student lending disclosures.