Access My Loans

Your go-to page to manage existing student and refinance loans or applications

Student Loans

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Access your existing student loan application

If you've started a student loan application and and would like to pick up where you left off, click below.

Manage your existing student loans.

Make payments, view statements, and more by logging in to your Firstmark and/or Citizens loan platform.

Firstmark Services

Loans serviced by Firstmark Services

Log in to make a payment, check your balance, view statements and more.

Log in to Firstmark Loans

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Loans Serviced by Citizens

Log in to make a payment, check your balance, request funds, view statements and more.

Log in to Citizens Loans

Request Multi-Year funds.

For existing loan customers with multi-year approval, log in and select "Request more funds" from the dashboard.

Request Multi-Year funds

Frequently Asked Questions

Talk with an expert

Get help with your online application:
Available Monday – Friday 8am – 9pm EST
Call (888)411-0266

© Citizens Financial Group, Inc. All rights reserved. Citizens is a brand name of Citizens Bank, N.A. Member FDIC

For additional information, please click the symbols throughout this page to view our student lending disclosures.